Alex Mcgee
Conyers,GA
Summary
I am a results-oriented professional with a proven track record of leadership, problem-solving, and effective communication. With a strategic mindset and strong analytical abilities, I thrive in dynamic environments, adapting quickly to new challenges and driving innovation. My collaborative approach, combined with excellent time management skills, enables me to excel in cross-functional teams and deliver high-quality results within tight deadlines. With a focus on continuous improvement and a keen understanding of emotional intelligence, I am poised to make a significant impact in any high-paying role, contributing to the success and growth of the organization
Overview
3
3
years of professional experience
Work History
Amazon Delivery
Amazon
Buford, GA
02.2023 - Current
- Delivered packages accurately and efficiently to residential and commercial locations within designated time frames, ensuring customer satisfaction.
- Utilized handheld devices and GPS navigation systems to plan optimal delivery routes and track delivery progress in real-time.
- Safely operated delivery vehicles, adhering to all traffic laws and company safety protocols.
- Handled packages with care, ensuring proper loading and unloading to prevent damage.
- Interacted professionally with customers, providing friendly and helpful service while representing the Amazon brand.
- Managed delivery schedules and communicated effectively with dispatch and logistics teams to address any issues or changes.
- Maintained accurate records of deliveries, including any exceptions or discrepancies, to facilitate efficient problem resolution.
- Participated in training sessions and meetings to stay updated on company policies, procedures, and safety guidelines.
Line Cook
Cooper Hawk winery
Hollywood, FL
01.2022 - 12.2022
- Executed food preparation tasks efficiently and accurately according to recipes, portion sizes, and quality standards.
- Operated various kitchen equipment such as grills, fryers, and ovens to cook and prepare a wide range of menu items.
- Managed multiple orders simultaneously, ensuring timely and consistent meal service during high-volume periods.
- Collaborated with kitchen team members to coordinate cooking times and maintain workflow efficiency.
- Inspected ingredients for freshness and quality, rotating stock as necessary to minimize waste and ensure inventory accuracy.
- Followed proper food safety and sanitation procedures, including temperature monitoring, cleaning, and sanitizing surfaces and equipment.
- Assisted with inventory management, including stock replenishment, order placement, and organization of food supplies.
- Adapted to changing menu items and special requests while maintaining high standards of presentation and taste.
Customer Service Representative
Best Candidates LLC
Hollywood, FL
06.2021 - 01.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and in-person interactions.
- Demonstrated strong communication skills to effectively convey product information, policies, and procedures to customers, resulting in increased customer confidence and loyalty.
- Handled a high volume of customer interactions with professionalism and efficiency, consistently meeting or exceeding performance targets for response time and resolution.
- Utilized customer relationship management (CRM) software to maintain accurate records of customer interactions, track issues, and follow up on resolutions, ensuring comprehensive customer service.
- Collaborated closely with cross-functional teams, including sales, technical support, and billing departments, to address complex customer inquiries and provide seamless support across all touchpoints.
- Identified opportunities for process improvement and contributed to the development of training materials and best practices to enhance the overall customer experience.
- Received positive feedback from customers and recognition from supervisors for outstanding service and problem-solving abilities.
- Stayed updated on product knowledge, industry trends, and company policies through ongoing training sessions and professional development opportunities.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL02-2016
Skills
- Hazardous Materials Handling
- Inventory Replenishment
- Keyword Research
- Problem-solving
- Customer Engagement
- Shipping
- Administrative Oversight
Timeline
Amazon Delivery
Amazon
02.2023 - Current
Line Cook
Cooper Hawk winery
01.2022 - 12.2022
Customer Service Representative
Best Candidates LLC
06.2021 - 01.2022
High School Diploma -
Royal Palm Beach High School