Alex Mellan
Mitchell,SD
Summary
Dynamic professional with extensive experience in childcare management and behavioral guidance. At Blarney's Sports Bar & Grill, I enhanced customer satisfaction through effective training, relationship building with customers and staff, as well as managing all other servers. Skilled in listening and understanding, I foster positive relationships with children and parents, ensuring a safe, successful, and engaging learning environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server Supervisor
Blarney's Sports Bar & Grill
08.2016 - Current
- Supervised daily operations, ensuring exceptional service quality and customer satisfaction.
- Trained and mentored new staff on service protocols and menu updates.
- Implemented training programs to enhance team performance and efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Paraprofessional
Longfellow Elementary School
08.2018 - 05.2019
- Supported classroom activities by implementing individualized education plans for students with diverse needs.
- Assisted teachers in managing classroom behavior and fostering a positive learning environment.
- Collaborated with instructional staff to develop and adapt learning materials tailored to student abilities.
- Monitored student progress and provided constructive feedback to enhance educational outcomes.
Behavioral Aide
Horace Mann Elementary School
08.2016 - 05.2018
- Implemented individualized behavior intervention plans to support student development and learning.
- Developed and maintained positive relationships with students to foster a supportive learning environment.
- Analyzed student behavior data to identify patterns and recommend adjustments to intervention strategies.
- Led crisis intervention efforts, de-escalating challenging situations while ensuring student safety and well-being.
- Coordinated group activities aimed at enhancing social skills and promoting peer interaction among students.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
Childcare Assistant
Vucurevich Children's Center
08.2010 - 12.2014
- Assisted in daily care of twenty children under the age of 7
- Implemented daily schedules to maintain consistent routines for children, enhancing their sense of security.
- Assisted in developing age-appropriate educational activities to foster children's learning and development.
- Monitored children's behavior, providing guidance and support to promote positive social interactions.
- Collaborated with parents and staff to address children's developmental needs and progress effectively.
- Maintained a clean and safe environment, ensuring compliance with health and safety regulations.
Education
Master of Science - Early Childhood Care And Education
University of South Dakota
Vermillion, SD05.2016
Bachelor of Science - Elementary Education
University of South Dakota
Vermillion, SD12.2014
Skills
- Childcare Management
- Developmental Activities
- Behavioral Guidance
- First Aid and CPR
- One-on-one Intervention
Certification
- Certified Childcare Professional - National Childcare Association
- CPR and First Aid Certified - American Red Cross
- Early Childhood Education - National Association for the Education of Young Children
Languages
Spanish
Timeline
Paraprofessional
Longfellow Elementary School
08.2018 - 05.2019
Server Supervisor
Blarney's Sports Bar & Grill
08.2016 - Current
Behavioral Aide
Horace Mann Elementary School
08.2016 - 05.2018
Childcare Assistant
Vucurevich Children's Center
08.2010 - 12.2014
Master of Science - Early Childhood Care And Education
University of South Dakota
Bachelor of Science - Elementary Education
University of South Dakota