Alex Mendenhall
Eastvale,CA
Summary
A proven leader with experience in building and leading effective teams that continuously improve processes and procedures to increase productivity while decreasing waste. A self-starter with experience in driving change management efficiencies for production, quality control, and safety by putting the customer's needs first.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
06.2022 - Current
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Consistently exceeded performance targets set by management, demonstrating commitment to excellence and dedication to the role.
- Utilized sorting systems to sort items fast and accurately.
CEO/ Chief Administration Officer
Mendenhall Homes Inc
06.2017 - 06.2022
- Designed and implemented business model in compliance with state and local entities.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Responsible for all business decisions in relations to operations and budget.
- Wrote policies and procedures in compliance with California Code of Regulations Title 22
- Lead and directed processes to obtain license through the state of California and Department of Social Services
- Maintained organizational compliance with regulatory and legal requirements
- Inspected facilities and recommended corrective changes to improve compliance
- Oversaw all phases of operational and capital budgets to meet organizational goals
- Supported regulatory compliance with strict policy enforcement.
Process Improvement Manager
International Paper
08.2012 - 04.2016
- Drove production results to increase output, uptime %, and run speeds
- Analyzed data to drive business decisions
- Built effective teams which included process experts, maintenance, and supervisors for each work center
- Decreased downtime, stoppages, and speed non conformances
- Increased production efficiency on 5 out of 6 work centers
- Achieved year over year improvements to run rates
- Implemented Quality Management System and trained employees and process leaders on the quality matrix
- Implemented and facilitated weekly audits to identify gaps in the processes
- Visited customers to discuss quality issues and expectations
- Tracked and analyzed customer complaints to identify trends and gaps
- Decreased incident rate, Defective parts(DPPM), returns and allowances
- Increased customer satisfaction rating
- Conducted weekly meetings to discuss quality issues and audit results
- Composed Standard operationg procedures (SOP's) to make processes uniform throughout plant and establish control points
- Achieved annual savings due to waste reduction
- Prepared monthly reports by collecting, analyzing and summarizing information
- Maintained process and system quality by researching and resolving problems and maintaining data integrity
- Monitored project progress by tracking activity, resolving problems and recommending actions
- Traced the root causes of different failures and recommended proactive changes to prevent future issues
- Employed continuous improvement methodologies like DMAIC to improve the quality, reliability and cost-effectiveness of the manufacturing processes
- Investigated and corrected operational issues such as variances with materials and bottlenecks in the production process.
Assistant Operations Manager
International Paper
05.2008 - 08.2012
- Planned daily deliveries and consistently achieved schedule targets
- Coordinated supplier contracts, negotiating agreements and monitoring performance
- Supervised work of 2 office staff handling transportation billing and shipping paperwork
- Coordinated and maintained consistent cycle count scheduling
- Researched inventory discrepancies and adjusted to correct variances
- Identified obsolete, damaged, or expired inventory, developed obsolescence strategies and implemented corrective actions to dispose of waste
- Isolated systemic inventory problems, determined associated root causes and implemented sustainable corrective actions that decreased shrinkage
- Drafted inventory reports to reconcile counts and project purchasing needs
- Performed cycle counts and conducted other physical inventory audits to maintain operational excellence
- Used negotiation skills to maximize value and cost savings benefits and lower risk
- Established preferred suppliers for categories and implemented programs to develop, improve and manage supply base performance
- Evaluated current vendors and sourced out new vendors for bidding requests
- Evaluated and selected suppliers based on price, quality and delivery reliability
- Maintained accurate purchasing records and documentation for audit purposes and financial analysis
- Negotiated contracts and agreements with vendors, establishing favorable terms and conditions
- Managed inventory levels and optimized stock replenishment processes, maintaining availability of items
- Built strategic relationships with key suppliers to obtain best possible pricing
- Processed purchase orders and supply requisitions submitted by department personnel
- Maintained purchasing files and documentation in compliance with company policies and procedures.
Master Scheduler/ Purchase Manager
International Paper
01.2007 - 05.2008
- Devised daily and monthly production plans based on product availability, labor, manufacturing capacity and operational requirements
- Coordinated materials and staffing with forecasted workloads and kept manufacturing team updated
- Partnered across departments to better understand competitive lead times for master scheduled items, seeking opportunities to reduce internal lead times and lead times to customers
- Conferred with department leaders to evaluate the progress of each stage of production and determine the changes necessary to meet objectives
- Recorded the volume of production, use of raw materials and other factors into reports for senior managers
- Prepared and distributed production schedules to keep the involved departments and teams on the same page.
Education
MBA - Business Administration
University of Phoenix
Ontario, CA05.2008
Bachelors of Science - Business Management
University of Phoenix
Ontario, CA05.2006
Skills
- Six Sigma
- Change Management
- Quality Management
- Lean
- Inventory and Supply Chain Management
- Process Improvement
- 5S
- Purchasing
- Project Management
- Data Analysis
- Training and Development
- Root Cause Analysis
- Waste Reduction
Certification
- Hazard Analysis and Critical Control Points (AIB International)
- Six Sigma Lean Black Belt Professional (MSI)
Timeline
Fulfillment Associate
Amazon
06.2022 - Current
CEO/ Chief Administration Officer
Mendenhall Homes Inc
06.2017 - 06.2022
Process Improvement Manager
International Paper
08.2012 - 04.2016
Assistant Operations Manager
International Paper
05.2008 - 08.2012
Master Scheduler/ Purchase Manager
International Paper
01.2007 - 05.2008
MBA - Business Administration
University of Phoenix
Bachelors of Science - Business Management
University of Phoenix