Alex Mendez
Great Kitchens
Joliet,Illinois
1
Language
9
years of professional experience
Experienced service center supervisor with a strong record of leading teams, managing daily operations, and resolving customer concerns. Known for dependability, clear communication, and attention to detail.
Work History
Warehouse Worker
4 Months- Operated pallet jacks to move finished goods, raw materials, and supplies throughout warehouse.
- Restocked production lines with ingredients and packaging materials to support uninterrupted workflow.
- Followed GMP and sanitation procedures to maintain clean, safe food-handling environments.
- Loaded, unloaded, and moved material to and from storage and production areas.
Service Center Supervisor
9 Years- Supervised service center associates, ensuring accurate cash handling, returns, and customer issue resolution.
- Trained team members on POS procedures, lottery transactions, and front-end service standards.
- Monitored daily operations to maintain compliance with store policies and transaction controls.
- Resolved escalated customer concerns with professionalism, protecting service quality and satisfaction.
- Coordinated opening and closing tasks, balancing registers and verifying cash office documentation.
- Scheduled and directed associate assignments to maintain consistent support during peak customer traffic.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Education
Associate of Arts - Theater
- Rosaline B. Stone Scholarship Recipient
- 2.983 GPA
Skills
Self-motivated and disciplined
Cleaning and organizing
Heavy lifting
Clear communication
Attention to detail
Problem-solving
Punctual and dependable
Time management
Verbal and written communication
Languages
English
Full Professional
Timeline
Warehouse Worker
Great Kitchens
05.2026 - 09.2026Read More
Service Center Supervisor
Jewel Osco
05.2017 - 05.2026Read More
Joliet Junior College
Associate of Arts from Theater
Read More