Alex Mendoza

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies and labor.
• Informed customers and insurance companies of service specials, completion times and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Facilitated communication between customers and repair teams to ensure clear understanding of service needs.
• Managed customer inquiries, providing timely updates on vehicle status and repairs.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded and loaded cargo into and from truck trailers
• Printed and checked shipping orders
• Picked orders and prepared them for safe transport
• Removed orders from storage, wrapped and staged for shipments.
• Boosted team efficiency by moving materials with forklifts, pallet jacks and other equipment.
• Coordinated team member movements based on current needs, avoiding safety concerns or delays.
• Monitored production schedule to keep proper amount of inventory on hand.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

• Organized and arranged sample show rooms for display
• Managed inventory rooms where I cataloged and scanned product coming in and out on a daily basis
• Used MS Office Word and Excel applications to keep track and organize inventory
• In charge of shipping and receiving product to various warehouses overseas
• Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.

• Responsible for assembling premier LED Lights for high output commercial and industrial applications.
• In charge of aligning material and putting together parts to build more complex units
• Worked in machine shop tapping holes, sand blasting, and grinding lighting panels before they begin to become assembled
• Also in charge of testing and certifying products are up to par with customers standards
• Operated Forklift to handle and move product

• Provide one-on-one ABA techniques to individuals diagnosed with autism and related disorders
• Implement Behavior Intervention Plans created by a Board Certified Behavior Analysts and Clinical Supervisors
• Motivate clients and families in helping them reach their highest potential

This job consisted of a variety of different job tasks including: line serving, working in the dish room, prepping food in the kitchen/assisting the chefs, working as a liaison for the chef, making pizzas, cleaning/mopping floors, making smoothies, and putting away and organizing  all the cargo shipments in the mornings.  Interacting with customers to be able to attend their needs.

This job solely consisted of taking orders, preparing meals, packaging food items, preparing foods and ingredients, opening and closing store, and cleaning every night. Learned how to deal with dissatisfied customers and keep my composure to be able to display adequate customer service skills.

In charge of shipping and handling solvent cement products. I would work in the assembly line as well where I would make sure each machine line was running as smooth as possibly, if not I would have to fix any errors the machines might have on a computer.