Alex Mercado

- Worked as a sales specialist for TEDOM energie, a subsidiary of multinational energy company TEDOM a.s., focused on energy solutions for commercial buildings, solar power, and cogeneration units.

- Managed acquisition, account management, independent sales activities, and development of new salespeople.

- Motivated and led a team, taking responsibility for both team and personal results.

- Delivered exceptional customer service, ensuring guest satisfaction, and repeat visits.

- Managed my own sector of tables efficiently, prioritizing tasks to enhance dining experience.

- Worked with the kitchen staff to ensure timely and accurate order fulfillment, and organized all that was needed to keep everything running smoothly.

- Trained new waitstaff on menu details, service standards and operational procedures.

- Maintained cleanliness and organization of the dining area following our standards.

- Implemented feedback from guests to improve service quality and address any concerns promptly.

- Completed intensive training in energy services, solar solutions, and comprehensive energy consulting and sales.

- Ranked in the company‑wide TOP 10 sales representatives in the Czech Republic for three consecutive months (out of approximately 250 salespeople).

- Operated as an independent contractor with uncapped earnings potential.

- Led and motivated a sales team, conducted meetings and presentations, and onboarded and coached new sales representatives.

- Managed the full sales cycle from lead acquisition and closing to system registration, customer care, and ongoing cooperation on complex energy solutions for corporate clients.

- As of October 2021, the company formally ceased operations and is no longer in existence.

- Maintained professional demeanor under pressure while managing challenging and hectic situations.

- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

- Explained menu items and suggested appropriate options for food allergy concerns.

- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

- Delivered exceptional table service in a high-volume resort environment, consistently upholding Disney hospitality and service standards.

- Accurately took guest orders, processed payments, and coordinated with kitchen and bar teams to ensure timely and seamless service.

- Provided knowledgeable menu guidance and personalized recommendations to enhance the overall guest dining experience.

- Maintained clean, organized dining and service areas while adhering to all health, safety, and food-handling regulations.