Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Michael Milam

Richlands,NC

Summary

Accomplished Store Manager with a proven track record at Gamestop, excelling in operations management and customer relations. Demonstrated ability to enhance team performance and customer satisfaction through effective training and mentoring. Skilled in problem-solving and multitasking, significantly improving store functionality and employee morale without exceeding payroll budgets.


Overview

17
17
years of professional experience

Work History

Store Manager

Gamestop
11.2007 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Hired, trained and mentored new staff members, ensuring they were well-equipped to excel in their roles on day one.

Education

No Degree -

Campbell University

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Recruitment and hiring
  • Operations management

Accomplishments

  • Managed a store that exceeded company expectations in every category during the 4thquarter.
  • Achieved a top 25% national store ranking within the 2024 Fiscal Year.

Timeline

Store Manager

Gamestop
11.2007 - Current

No Degree -

Campbell University

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Michael Milam