Alex Miller
Spring Branch,TX
Summary
Proven hospitality professional with a strong track record in beverage preparation and guest engagement, honed at RR12 Supper Club of Wimberley and other notable venues. Skilled in wine pairings, craft cocktails, multitasking and suggestive selling, I've successfully implemented promotional strategies that significantly increased business. Known for cultivating positive customer relationships and a robust work ethic, I consistently enhance dining experiences and sales outcomes.
Overview
6
6
years of professional experience
Work History
Tattoo Apprentice
Synthetic Dreams Tattoo Gallery
01.2024 - Current
Bartender/Front of House Waiter
RR12 Supper Club of Wimberley
05.2023 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
Sommelier/Server
Longleaf Craft Kitchen & Bar
02.2023 - 05.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Coordinated wine selection and restocking for cellar with over 30 bottles.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Implemented new promotional strategies, dramatically increasing business.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
FOH Manager/Host Manager/Server
Stout's Signature/Stout's Pizza Co.
11.2020 - 12.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
Wine Sales Associate
Grape Creek Vineyards
10.2020 - 11.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Bartender
Mozie's
06.2018 - 10.2020
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
Education
Associate Degree in Business Management - Business Administration And Management
Austin Community College
Austin, TX08.2026
Skills
- Beverage Preparation
- High-volume dining
- Strong work ethic
- Daily specials memorization
- Guest Engagement
- Food Running
- Safe Food Handling
- Relationship Management
- Suggestive Selling
- Wine Pairings
- Food and beverage pairings
- Wine service
Timeline
Tattoo Apprentice
Synthetic Dreams Tattoo Gallery
01.2024 - Current
Bartender/Front of House Waiter
RR12 Supper Club of Wimberley
05.2023 - 02.2024
Sommelier/Server
Longleaf Craft Kitchen & Bar
02.2023 - 05.2023
FOH Manager/Host Manager/Server
Stout's Signature/Stout's Pizza Co.
11.2020 - 12.2022
Wine Sales Associate
Grape Creek Vineyards
10.2020 - 11.2021
Bartender
Mozie's
06.2018 - 10.2020
Associate Degree in Business Management - Business Administration And Management
Austin Community College
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