Alex Mills
Hastings,MI
Summary
Insurance specialist with nine years of experience with A+ rated insurance companies. Dynamic, motivated, and goal-oriented, having a demonstrated track record of providing exceptional customer service, while adhering to my employer's best practices and objectives.
Overview
13
13
years of professional experience
Work History
Volunteer Ranch Hand
Thundering Phoenix Equine Ranch/K-S Farm Services
Hastings, MI
10.2018 - Current
- Protect animal health and well-being by keeping all areas clean, organized, and free of hazards.
- Feed and water over 15 horses, cattle, goats, and sheep while closely monitoring behavior and noting health changes.
- Operate trucks, tractors, and other large farm equipment to distribute feed to animals, move supplies, and transport stock.
- Work with the owners to determine ranch needs.
- Follow safety protocols when operating tools and equipment.
- Operate ranch equipment for animal care and transport.
Claims Executive Assistant
Grand River Insurance
Hastings, MI
07.2020 - 11.2025
- Prepared and maintained ISO reports, including initial and closing summaries, to support claims processing accuracy.
- Ordered and tracked Police reports.
- Submitted and reviewed state filings, including Ebix (Indiana) and WCAIS (Pennsylvania), ensuring compliance with state requirements.
- Managed and updated the Subrogation log; communicated with Subro Adjusters to provide timely updates, and respond to inquiries.
- Coordinated vehicle rental arrangements for insureds and claimants through Enterprise, including setup, extensions, and payment processing.
- Processed payments and invoices for police reports, rentals, and provider services; monitored missing payments, and resolved discrepancies within Finys and ClaimsPro systems.
- Responded to billing inquiries via phone and email from providers and Adjusters, ensuring accurate communication and timely issue resolution such as EOBs (Explanations of Benefits), medical documentation, and claim information as needed.
- Stopped and reissued checks for missing payments to maintain accurate and up-to-date payment records.
- Handled all outbound and inbound mail processing for adjusters.
- Coping claim files to send to attorney offices to prepare for mediations or trials.
- Obtained and maintained provider/vendor contact lists, along with W-9 information.
Inspection Specialist
Farmers Insurance Group
Caledonia, MI
08.2019 - 07.2020
- Review photos and documents of homes HVAC, electrical and plumbing systems to be outdated and potentially hazardous.
- Review and determine correct building materials for siding and roofing, correct roof geometry, home foundations, and if a property policy was written correctly.
- Evaluate any potential hazards and possible areas of liability on a roof, siding, yard, gutters, and staircases to assess whether there is a "pride of ownership".
- Determine if properties follow state specific guidelines of building materials, along with ineligible exotic animals and dog breeds.
- Smart Council Team Member appointed by Supervisor. This consists of meeting once a month to take questions and concerns to the Department Head, to make changes to benefit and improve department, employees and company processes.
Service Advocate
Farmers Insurance Group
Caledonia, MI
02.2016 - 08.2019
- Addressed customer and agent service inquiries quickly and accurately
- Informed and processed request for agents and customers regarding policy changes, cancellations, eligibility, discounts, and reinstatements
- Consulted and worked within a variety of processes within Policy Support Operations and Agency Support Center to provide exceptional customer service
- Grasped new materials, processes and programs quickly to maximize performance
- Assisted with administrative tasks to better understand industry processes
- Identified areas for potential improvement during working Agency Support Center (ASC) and suggested them to the head of department leader in ASC
Hostess, Waitress, Bartender, Caterer, & Cook
Seasonal Grille LLC / Em J's Pizza And Subs
Hastings, MI
08.2012 - 02.2016
- Checked dining and serving areas every 15 minutes to verify proper cleanliness and readiness for guests
- Answered telephone to provide establishment information and take party reservations
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines
- Modified standard recipes to account for ingredient issues or customer requests, include allergen concerns.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Education
Criminology And Social Work
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Hastings High School
Hastings, MI05.2014
Skills
- Positive attitude
- Oral and written communications
- Problem solving
- Attention to detail
- Leadership and coaching
- Mentor
- Critical thinking
- Decision making
- Collaboration
- Flexibility & adaptability to change
- Multitasking and prioritizing complex tasks
- Delegation
- Process improvement
- Efficient learning of complex tasks and ideas
- Organization
- Proficient in Excel, PowerPoint, and Word
REFERENCES
- Lori Jewel (Senior Agency Field Specialist at State Farm Insurance)
Phone: (269) 348-5066
Address: 7581 Trevor Ct, Kalamazoo MI 49009
- Alice Shattuck (Aerospace Engineering Manager at Flexfab)
Phone: (269) 838-1684
- Tina Knickerbocker (Owner of Thundering Phoenix Equine Ranch)
Phone: (269) 838-1550
Address: 1021 Willitts Rd, Hastings MI 49058
- Jillian Steele (Senior Medical Claim Representative at Farm Bureau Insurance)
Phone: (269) 838-0491
- Dawn Henion (Workers Compensation Claim Executive with Grand River Insurance)
Phone: (269) 908-7404
- Melissa Simmer (Workers Compensation/PIP Claims Executive with Grand River Insurance)
Phone: (517) 980-2557
- Chad Mizer (Owner of K-S Farm Services LLC)
Phone: (517) 204-3801
Address: 1020 Woodruff Road, Hastings MI 49058
- John & Brooke Braska (Owner of JaeBird Performance Ranch)
Phone: John's (517) 983-0912 & Brooke's (517) 983-0112
Address: 141 Ainger Rd, Charlotte MI 48813
Timeline
Claims Executive Assistant
Grand River Insurance
07.2020 - 11.2025
Inspection Specialist
Farmers Insurance Group
08.2019 - 07.2020
Volunteer Ranch Hand
Thundering Phoenix Equine Ranch/K-S Farm Services
10.2018 - Current
Service Advocate
Farmers Insurance Group
02.2016 - 08.2019
Hostess, Waitress, Bartender, Caterer, & Cook
Seasonal Grille LLC / Em J's Pizza And Subs
08.2012 - 02.2016
Criminology And Social Work
Grand Rapids Community College
High School Diploma -
Hastings High School