- English
Alex Montanez
Oaklyn,NJ
Summary
Professional with deep expertise in case management, equipped to drive impactful results in dynamic environment. Proven track record in client assessment, conflict resolution, and resource coordination, ensuring optimal client outcomes. Strong team collaborator, adaptable to changing needs, with effective communication and problem-solving skills. Recognized for reliability, strategic thinking, and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Specialist
The GEO Group BI ISAP
Philadelphia, PA
06.2023 - Current
- Case Specialist Duties:
- Overseeing 200 hundred or more caseloads of Participants that come from immigration to be enrolled in the ISAP program that helps supervise the Participant for the immigration officer. Case Specialists make sure the Participant attends Court, and ISAP appointments. Case Specialists do weekly and monthly court calls to make sure the Participant has the correct dates for court. Case Specialist does home visits and also provides referrals for food, clothes, dental, clinics, and housing.
Store Manager
CVS Health Retail
Philadelphia, PA
03.2020 - 05.2023
- Recruiting, interviewing job applicants, and evaluating employee performance to recommend personnel actions such as hiring, retention, promotion, transfers, and dismissal of employment
- Manage retail store, trained and supervised employees
- Plan and prepare work schedules, assigning employees to specific tasks
Store Manager
Rite-Aid Corporation
Newark, DE
07.2007 - 03.2020
- Developing store strategies to raise customers' interest and expand traffic
- Maintained outstanding store condition and visual merchandise standards
- Assist customers with issues maintaining a high level of excellent service
- Ensure compliance of employees by maintaining goals by training
- Meet with vendors to make sure orders are accurate and products are not being ordered in excess
Education
Master's - Business Administration/human Resources
University of Phoenix
Philadelphia, PA06.2018
Bachelor's - Criminal Justice Administration/human Services
University of Phoenix
Philadelphia, PA06.2014
High School Diploma - undefined
Kensington High School
Philadelphia, PA01.2001
Skills
- Experience in managing teams
- Retail operations management
- Organizational strategy
- Operational efficiency management
- Client intake management
- Database management proficiency
- Fluent in Spanish
- Analysis skills
- New employee onboarding
- Experienced with productivity tools
- Candidate interview assessment
- Experienced in creating PowerPoint presentations
- Experienced in Microsoft Outlook management
- Retail store management
- Employee training
- Workforce development skills
- Service excellence
- Profit & Loss
- Excel proficiency
- Inventory merchandising
- Effective case management strategies
- Effective leadership
- Employee performance assessment
- Program Development
- Team leadership
- Skilled in Microsoft Word formatting and editing
- Payroll management
- Cash management
- Effective conflict resolution
- Performance assessment
- Bilingual
- Management
- Pricing
- Community engagement
- Human resources
- Strong organizational abilities
- Kronos time management expertise
- Conducting interviews
Certification
- Driver's License July 2025 to June 2029
- CPR Certification June 2025 to May 2028
Languages
- Spanish - Fluent
Timeline
Case Specialist
The GEO Group BI ISAP
06.2023 - Current
Store Manager
CVS Health Retail
03.2020 - 05.2023
Store Manager
Rite-Aid Corporation
07.2007 - 03.2020
Bachelor's - Criminal Justice Administration/human Services
University of Phoenix
High School Diploma - undefined
Kensington High School
Master's - Business Administration/human Resources
University of Phoenix
Additional Information
Voluntary Work at Feast of Justice: The GEO Group BI ISAP, we do voluntary work at Feast of Justice every year and helped distribute food to the community in need.