Alex Mori
Stephenville ,TX
Summary
Dynamic manager with a proven track record at Cowboy Collision Center, excelling in project management and team leadership. Enhanced customer satisfaction through effective conflict resolution and operational efficiency, driving repeat business. Skilled in budget management, I fostered a collaborative workplace culture while ensuring high-quality service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Cowboy Collision Center
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Big L Collision Center
03.2020 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Autobody Technician
Bruner GM Bodyshop
08.2019 - 03.2020
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
Autobody Technician
Allied Autobody
01.2014 - 08.2019
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
Painter
Big L Bodyshop
03.2006 - 01.2014
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Skills
- Project management
- Budget management
- Financial reporting
- Employee training
- Quality assurance
- Operational efficiency
- Team leadership
- Complex Problem-solving
- Project planning
Certification
I have certifications in PPG and Valspar refinishing system.
Timeline
Manager
Cowboy Collision Center
02.2024 - Current
Manager
Big L Collision Center
03.2020 - 02.2024
Autobody Technician
Bruner GM Bodyshop
08.2019 - 03.2020
Autobody Technician
Allied Autobody
01.2014 - 08.2019
Painter
Big L Bodyshop
03.2006 - 01.2014
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