Alex Morris
Urbana,IL
Summary
Dedicated service manager and analytical problem-solver with talents for cultivating positive relationships, leadership, team building, motivation and exceeding company goals. Proven aptitude to deliver high customer satisfaction by troubleshooting problems and building successful solutions. Excellent verbal and written communicator. Proficient in training, monitoring and morale-building to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
RESTAURANT MANAGER
RAISING CANE’S
09.2024 - Current
- Duties include shift management while meeting company operations and safety standards
- Using required tools, forms and logs to support shift execution, documenting results and taking corrective action when necessary
- Providing exemplary customer service
- Ensuring cleanliness and functionality of the restaurant facilities
- Fostering a supportive and inclusive work environment resulting in enhanced employee safety, morale and performance
- Effectively implemented strategies that lead to improved overall shift performance by 35% and customer satisfaction by 10%
GENERAL MANAGER
ESPRESSO ROYALE
09.2023 - 07.2024
- Managed operations, hired and trained staff, ordered supplies, tracked finances, resolved customer issues and built customer loyalty, maintained a clean, efficient facility and maintained a productively positive environment
- Forecasted supply and demand requirements by performing complete inventory checks at directed intervals
- Developed and executed a sales strategy that resulted in both record daily sales and an overall increased revenue of 50% within first 6 months
RETAIL BANK TELLER
HEARTLAND BANK AND TRUST COMPANY
11.2019 - 09.2023
- Reduced fraud risk by verifying check endorsements, customer identification and other required documentation
- Reconciled a minimum of 200 daily transactions and verified 100% of cash totals without variances
- Kept a balanced cash drawer reconciling any discrepancies
- Communicated professionally with customers to assess individual needs and develop personalized solutions
- Uphold confidentiality guidelines as per bank policy as well as maintaining strict compliance with banking standards, regulations and laws
DIRECT SERVICE WORKER
ACHIEVE BEHAVIORAL ASSOCIATES
04.2019 - 09.2019
- Individually provided grade appropriate teaching lessons to students with autism
- Lessons included social behaviours and speech therapy along with family skills
- Increased communication skills by teaching American Sign Language to some non verbal clients and family members
NON-EMERGENCY MEDICAL TRANSPORT DRIVER
RIDGECREST MEDICAL TRANSPORT
01.2019 - 05.2019
- Drove clients to and from medical appointments out of town
- Satisfied passengers with exceptional service and efficient routes
- Demonstrated initiative to follow through on assigned tasks without supervision
- Interacted with customers to build friendly, professional rapport
- Monitored road conditions and traffic to identify time-effective routes
- Delivered exceptional service, going above and beyond to satisfy passengers
- Safeguarded passengers by traveling within speed limits and observing established traffic laws
- Maintained accurate logs of daily routes and vehicle operations
FRONT DESK ASSOCIATE
NAVY GATEWAY INNS AND SUITES
06.2018 - 11.2018
- Performed a minimum of 35 check-in and check-outs as well as numerous online and phone reservations
- Welcomed guests upon arrival, informing them about the hotel, available rooms, rates amenities, assigned rooms and processed payments
- Responded to clients' concerns in a timely and professional manner
- Confirmed group reservations and arranged personalized services for VIP guests and event attendees
GAS STATION ATTENDANT/CASHIER
HOWARD'S MINI-MART
05.2017 - 05.2018
- Provide extensive customer service, ensuring positive customer interactions
- Assist customers with any issues that may arise at the pump
- Keep a 12-month record of a safe and clean space with 0 accidents reported
- Documented retail sales, including sales of cigarettes and lottery tickets
- Received and documented incoming inventory
- Responsible for collecting cash, check and credit card payments from customers and making change
- Effectively executed the opening and closing routines
SERVICE CLERK
STATER BROTHERS
03.2016 - 05.2017
- Cheerfully served customers while carefully placing purchased goods into bags, maximizing space while avoiding overloading
- Ensured satisfaction by assisting with carrying out groceries, when desired
- Maintained inventory of grocery carts at necessary levels by monitoring cart corrals/parking lot and front of store storage area
- Completed other duties as assigned, such as returning unwanted merchandise, retrieving special products at customer's request, enhancing product displays and performing light janitorial work
BARISTA/MANAGER
THE FLYING BEAN
10.2012 - 04.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Complied with standards for preparing and serving both food and beverage products
- Developed and demonstrated skillful and creative latte art to engage customers
- Constantly expanded personal knowledge of coffee styles and varieties
- Conducted successful cash, card and loyalty transactions
- Effectively completed opening and closing duties
- Trained 17 new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality
Education
GENERAL STUDIES -
01.2015
Student Government Representative
HIGH SCHOOL DIPLOMA -
01.2011
Skills
- P & L Management
- Administrative Skills
- Inventory Control
- Dedicated & Reliable
- Outstanding Customer Service
- Data Input & Reports
- Leadership
- Team Building
- Problem Resolution
- Staff Recruitment
- Training & Development
- Good Judgment
Timeline
RESTAURANT MANAGER - RAISING CANE’S
09.2024 - Current
GENERAL MANAGER - ESPRESSO ROYALE
09.2023 - 07.2024
RETAIL BANK TELLER - HEARTLAND BANK AND TRUST COMPANY
11.2019 - 09.2023
DIRECT SERVICE WORKER - ACHIEVE BEHAVIORAL ASSOCIATES
04.2019 - 09.2019
NON-EMERGENCY MEDICAL TRANSPORT DRIVER - RIDGECREST MEDICAL TRANSPORT
01.2019 - 05.2019
FRONT DESK ASSOCIATE - NAVY GATEWAY INNS AND SUITES
06.2018 - 11.2018
GAS STATION ATTENDANT/CASHIER - HOWARD'S MINI-MART
05.2017 - 05.2018
SERVICE CLERK - STATER BROTHERS
03.2016 - 05.2017
BARISTA/MANAGER - THE FLYING BEAN
10.2012 - 04.2016
COSO COMMUNIY COLLEGE - GENERAL STUDIES,
BURROUGHS HIGH SCHOOL - HIGH SCHOOL DIPLOMA,