Alex Muckerheide
Woodstock,IL
Summary
Customer service leader with a background in guest satisfaction, staff training, and daily operations support. Brings strong customer relations skills, clear communication, and a steady approach to coordinating service teams, resolving concerns, and helping maintain smooth, efficient workflows.
Overview
6
6
years of professional experience
Work History
Customer Service Director
Jiffy Lube
Huntley, Illinois
02.2026 - Current
- Enhanced customer experience standards across Jiffy Lube service centers to improve guest satisfaction.
- Collaborated with core store management to ensure all performance metrics were surpassed regularly.
- Trained staff on service lane communication and guest satisfaction practices.
- Coordinated front counter operations with technicians and store managers to streamline service delivery.
- Monitored appointment flow, wait times, and service desk activity.
- Conducted regular meetings with staff to review progress and provide feedback.
- Stepped into technician role to uphold wait times and service quality.
- Facilitated training sessions for new technicians to enhance their skills.
TNP Contracting Agent
Self-Employed
Chicago, Illinois
11.2024 - 02.2026
- Operated as an independent provider delivering premium transportation services while managing client relations and maintaining high customer satisfaction.
- Negotiated service terms with clients and vendors.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Cultivated strong customer relationships, enhancing satisfaction with services provided.
- Resolved client concerns through clear, professional communication.
- Addressed customer inquiries and complaints promptly, maintaining professionalism to foster trust.
- Organized and managed client records and confidential business files to ensure data integrity.
Independent Online Event Production Manager
Self-Employed
11.2020 - 05.2025
- Organized and executed pre-planned online events for small communities, successfully attracting new users to the sites.
- Directed freelance event production for client events, conferences, and private celebrations.
- Coordinated with internal stakeholders to align on event objectives and deliver successful outcomes.
- Facilitated communication between various departments involved in producing an event.
- Supervised setup, staging, and strike for live events, ensuring seamless execution and adherence to timelines.
- Oversaw technical staff during setup and takedown of events in order to minimize errors or delays.
- Maintained accurate records of expenses related to event planning activities.
Porter Manager
Castle Autoplex
10.2023 - 06.2024
- Led a team to complete daily tasks in a fast-paced, dynamic environment while providing exceptional customer service and acting as the first contact for customers.
- Oversaw daily operations, prioritizing staff workflow to ensure efficient service delivery.
- Coordinated with porters and lot staff to streamline vehicle organization and enhance operational flow.
- Assisted service advisors with vehicle retrieval, drop-off, and key handling.
- Conducted thorough cleaning of vehicles to maintain showroom standards., vacuumed, and detailed vehicles for showroom and delivery readiness.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Monitored policy compliance and addressed workplace issues promptly.
- Compiled reports and communicated updates to leadership team, fostering informed decision-making.
Education
High School Diploma -
Woodstock North High School
Woodstock, IL05-2022
Skills
- Customer experience management
- Customer Service
- Customer Engagement
- Customer Relations
- Sales Management
- Team Leadership
- Service Process Optimization
- Service Coordination
- Operational efficiency
- Staff Development
- Digital Sales
Timeline
Customer Service Director
Jiffy Lube
02.2026 - Current
TNP Contracting Agent
Self-Employed
11.2024 - 02.2026
Porter Manager
Castle Autoplex
10.2023 - 06.2024
Independent Online Event Production Manager
Self-Employed
11.2020 - 05.2025
High School Diploma -
Woodstock North High School