Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Alex Mularoni

Grover Beach,CA

Summary

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

16
16
years of professional experience

Work History

Salesperson

Moss Motors
Goleta, CA
01.2018 - Current
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Identified customer needs by asking questions and advising on best solutions.

Assistant Service Manager

Kasper Toyota
Sandusky, OH
01.2014 - 03.2017
  • Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
  • Monitored technician performance and provided feedback on areas needing improvement.
  • Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
  • Assigned tasks to technicians based on their skill level and experience.
  • Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Created employee work schedules to keep shifts properly staffed.
  • Recruited and trained new employees to meet job requirements.

Parts Specialist

Kasper Toyota
Sandusky, OH
08.2008 - 01.2017
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Provided customers with technical advice regarding parts information and availability.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Education

High School Diploma -

Perkins High School
Sandusky, OH
06-2007

Skills

  • Sales Transactions
  • Complaint Resolution
  • Customer Assistance
  • Sales Team Assistance
  • Customer Service
  • Positive And Upbeat
  • Order Management
  • Product And Service Management
  • Technical Troubleshooting
  • Attention To Detail
  • Workflow Management
  • Critical Thinking
  • Safety Trained

Affiliations

  • Car enthusiast
  • Avid gamer
  • Family oriented
  • Loves the outdoors
  • Laid back attitude

References

References available upon request.

Timeline

Salesperson

Moss Motors
01.2018 - Current

Assistant Service Manager

Kasper Toyota
01.2014 - 03.2017

Parts Specialist

Kasper Toyota
08.2008 - 01.2017

High School Diploma -

Perkins High School

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Alex Mularoni