Summary
Overview
Work History
Education
Skills
Timeline
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Alex MUNOZ

Kissimmee,FL

Summary

Dependable Restoration Technician with 3 years of experience in providing support to victims of fires, floods and other disasters by helping owners restore properties. Offering expertise in cleaning damaged properties, installing new materials and sanitizing homes. Physically fit and agile to lift over 60+ pounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Technician Team Leader

ER RESTORE & MORE
10.2020 - Current
  • Worked with the Project Manager to schedule the installations of equipment for customers without interrupting day-to-day happenings
  • Completed over 3-4 daily Equipment installations according to strict schedules, inventories and customer needs
  • Checked Mitigation/ Remediation routes while planing the schedule
  • Operated with safety and skill to avoid accidents and delays
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
  • Contacted customers to report delayed.

Associate

Dillard's
03.2019 - 03.2020
  • Merchandising - Stocking
  • Skilled problem solver
  • Shipment processing,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships

Key Holder

Novus Shoes
05.2017 - 03.2019
  • Key Holders are employees responsible for opening and closing a store
  • Their duties also include handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized
  • Excellent management skills and strictly follow the time restrictions
  • Leadership quality; with a willingness to work for extra hours and be available at any time
  • Excellent planning skills and ability and good presentation skills to train the employee
  • Understand the technicalities of security systems installed in the establishments and ability to operate them
  • Ability to make appropriate decisions in case of emergency situations and should be physically demanding
  • Mentally alert and respond quickly.

Education

High School Diploma -

American Senior High School
2015

Skills

  • Reading Comprehension
  • Inquiry Response
  • Operational Efficiency and Safety
  • Safety Protocols
  • City and Non-City Driving
  • Mileage and Service Logs
  • GPS and Route Planning
  • Conditioning Strategies
  • Schedule Management
  • Overseeing Logistics
  • Program Optimization

Timeline

Technician Team Leader

ER RESTORE & MORE
10.2020 - Current

Associate

Dillard's
03.2019 - 03.2020

Key Holder

Novus Shoes
05.2017 - 03.2019

High School Diploma -

American Senior High School

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Alex MUNOZ