Alex Munoz
Sioux City,IA
Summary
Dedicated individual offering over 5 years of consistent career progression in the areas of operations and warehouse management with a balance of music events organizing. Expert in ensuring operational efficiency, workflow management. Strong ability to lead cross-functional teams and collaborate with business leaders as well as build and cultivate strategic relationships with internal and external community organizers and business partners. Candidate with a 5+ years in artists hospitality and 5+ years' experience in the event industry with another 5+ years in quality assurance of product.
Overview
13
13
years of professional experience
Work History
Business Development Representative II
Buildertrend
07.2022 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Became a team lead in June of 2024
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Used SalesForce to handle current portfolio and prospective leads.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
Customer Service Representative
TRANSFER MORROW CORPORATION
04.2022 - 07.2022
- Engaged with customers enthusiastically to drive sales
- Handle 200+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Cooperate with teammates to solve difficult problems
- Build collaborative relationships with colleagues
- Understand and meet the needs of clients and customers
- Schedule meetings with resort/timeshare owners in regards to contracts with legal representatives
- Meeting weekly goals
- Maintaining and creating healthy fun work environmental with encouraged engagement with coworkers
- Navigating computer programs used for booking meetings with clients and making outbound calls to verify
- Chat support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Inspector ~ Management Support
Empirical Beef
11.2021 - 04.2022
- Perform regularly scheduled product sampling for various micro and analytical tests
- Accurately record sampling data in a timely manner
- QA Inspector is also responsible for accurate labeling, packaging and shipping of product samples to specified laboratory
- Responsible for measurement and recording of quality factors of finished product such as fat and protein, temperature and color
- Perform regularly scheduled product sampling for various micro and analytical tests
- Accurate and timely completion of product adjustment forms, damaged box reports and sparse lean claim forms, all of which are reported to the appropriate corporate personnel in a timely manner
- Read inventory sheet and specifications to determine assembly of product
- Maintain records, document actions, and present written progress reports for the day to day run
- Enforce safety and sanitation regulations
- Confer with other supervisors to coordinate operations and activities within or between departments
- Inspect materials, products, or equipment to detect defects or malfunctions
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Lab Technician - Sanitation Specialist
Wells Enterprises
06.2015 - 06.2021
- Executes the sanitation and/or COP processes including breaking down, cleaning, and reassembly of general manufacturing or support equipment for sanitation processes
- Understands and effectively uses all sanitation equipment and chemicals that support line sanitation
- Perform established work practices (Standard Work/SOPs), Master Cleaning Schedule (MCS), Master Sanitation Schedule (MSS), chemical titrations, and any associated documentation
- Check the quality of raw materials to ensure that standards and specifications are met
- Confer with other supervisors to coordinate operations and activities within or between departments
- Direct and coordinate the activities of employees engaged in the sanitation process
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Start machines, monitor their operations, and record operational data
- Inspect materials, products, or equipment to detect defects or malfunctions
- Responsibility towards the delivery of team metrics relating to Safety, Quality, Delivery, and Cost
- Is responsible for personal development by utilizing all company provided training, resources, programs, and experts
- Training and development of workgroup members and new hires
- Swabbing tools, floors, and finished products for listeria
Sanitation Specialist / Quality Assurance
Wells Enterprises
08.2015 - 05.2021
- Executed the sanitation and/or COP processes including breaking down, cleaning, and reassembly of general manufacturing or support equipment for sanitation processes
- Understood and effectively used all sanitation equipment and chemicals that support line sanitation
- Performed established work practices (Standard Work/SOPs), Master Cleaning Schedule (MCS), Master Sanitation Schedule (MSS), chemical titrations, and any associated documentation
- Checked the quality of raw materials to ensure that standards and specifications were met
- Confer with other supervisors to coordinate operations and activities within or between departments
- Direct and coordinate the activities of employees engaged in the sanitation process
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Start machines, monitor their operations, and record operational data
- Inspect materials, products, or equipment to detect defects or malfunctions
- Responsibility towards the delivery of team metrics relating to Safety, Quality, Delivery, and Cost
- Is responsible for personal development by utilizing all company provided training, resources, programs, and experts
- Training and development of workgroup members and new hires
- Reduced risk of contamination by conducting regular inspections and thorough cleaning of equipment.
Lab Technician
Analytical and Consulting Services
08.2017 - 08.2019
- Using LIMS to import samples and procedures
- Collect and analyze data to determine environmental conditions and restoration needs
- Communicate findings of environmental studies or proposals for environmental remediation to other restoration professionals
- Identify short- and long-term impacts of environmental remediation activities
- Notify regulatory or permitting agencies of deviations from implemented remediation plans
- Develop testing procedures or direct activities of workers in laboratory
- Calibrate microscopes or test instruments
- Collect samples of fats, water, industrial wastewater, and micro products
- Record test data and prepare reports, and summaries to clients
- Conduct quality control tests
- Prepare test solutions, compounds, or reagents for laboratory personnel to conduct tests
- Process and review environmental permits, licenses, or related materials
Groundskeeper
Sioux City Country Club
03.2014 - 05.2015
- Golf course maintenance by mowing greens, roughs, fareways, and tee offs
- Raking bunkers, cutting trees, trimming bushes, hauling trimmings in tractors, while also aerating at the end of the season
- Spraying greens/course with appropriate treatment
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
Customer Service Representative
Stream Global Services
01.2012 - 02.2014
- Provided helpful information, answering questions, and responding to complaints from customers
- Assisted with inventory claims, damaged product claims, and chatted with customer support via chat
- Managed incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Computer Science
Western Iowa Technical Community College
Sioux City, IA05-2015
High School Diploma -
West High School
Sioux City, IA05.2011
Skills
- Online Marketing
- Event Organizer
- Adobe Photoshop
- Event marketing
- Quality Assurance
- Branding
- Digital Marketing
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Product expertise
- Performance tracking
- Lead development
- Lead generation
- Product knowledge
- Market research
- Sales proposal creation
- Project management
- Web technologies and services
- B2B background
- Sales prospecting
- Competitor analysis
- CRM software
- Analytical thinking
- Multitasking Abilities
- Teamwork and collaboration
- Food safety and sanitation
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Sales training
- Networking skills
Assessments
- Work style: Reliability, 03/22, Highly Proficient
- Sales skills, 01/22, Highly Proficient
- Retail customer service, 03/22, Highly Proficient
- Cleaner fit, 04/22, Proficient
- Attention to detail, 01/22, Familiar
- Delivery driver, 03/22, Proficient
- Administrative assistant/receptionist, 04/22, Highly Proficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Web Development and Design
- Photoshop and microsoft tools
- Graphic Design
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Outdoor Recreation
- Volunteered helping do some habitat for humanity builds
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Backpacking
- Camping
- Kayaking
- Participate in soccer and running, as recreational activities to maintain physical fitness
Timeline
Business Development Representative II
Buildertrend
07.2022 - Current
Customer Service Representative
TRANSFER MORROW CORPORATION
04.2022 - 07.2022
Quality Assurance Inspector ~ Management Support
Empirical Beef
11.2021 - 04.2022
Lab Technician
Analytical and Consulting Services
08.2017 - 08.2019
Sanitation Specialist / Quality Assurance
Wells Enterprises
08.2015 - 05.2021
Lab Technician - Sanitation Specialist
Wells Enterprises
06.2015 - 06.2021
Groundskeeper
Sioux City Country Club
03.2014 - 05.2015
Customer Service Representative
Stream Global Services
01.2012 - 02.2014
High School Diploma -
West High School
Associate of Science - Computer Science
Western Iowa Technical Community College
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