Alex D. Murillo

• Followed up with medical providers to address requests and concerns.
• Stayed on top of all outstanding records requests and outstanding case management functions with open and clear communication.
• Collected and organized medical records and bills.
• Maintained consistent communications with clients regarding associated medical providers.
• Initiated treatments, medical payments and uninsured claims.
• Prepared and drafted correspondence and legal forms.
• Responded to patient inquiries to provide status information and details of medical record status.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Requested clients’ declaration pages from 1ST party insurance and requested police reports.
• Document Organization.
• Conducted legal research, organized evidence and identified relevant legal articles and statues to use for legal proceedings.

• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Assisted fellow employees with various job tasks, filled in for sick employees and completed projects.
• Established and enforced policies and procedures to maintain high standards of work.