Software engineering professional with 14 years experience in developing and managing complex software projects. Known for strong commitment to team collaboration and delivering high-quality results. Recognized for problem-solving abilities and adaptability in dynamic environments, with advanced skills in programming, system architecture, and team leadership.
Hi, I’m
Alex Musick
Senior Software Engineer
Etowah,TN
Summary
Overview
14
years of professional experience
2
Certificates
Skills
C# - NET Framework & Core
Work History
Oak Street Health
Lead Software Engineer
03.2024 - Current
Job overview
- Engineered and deployed proactive monitoring strategies and performance optimizations, cutting critical production incidents by 96% year-over-year.
- Optimized core database structures, decreasing query response times by 28% on average and significantly improving overall application performance.
- Spearheaded the adoption of cloud technologies and DevOps best practices (automation, configuration, monitoring), slashing deployment time and enhancing platform scalability.
- Directed the technical strategy and deliverables of a 15-member engineering team, ensuring alignment with organizational goals and key product milestones.
- Oversaw the maintenance and stabilization roadmap for a highly critical legacy distributed system, ensuring 98% uptime for over 150 clinical and patient-facing workflows.
Coyote Logistics
Senior Software Engineer
09.2019 - 09.2023
Job overview
- Engineered a highly-available, high-performance Elasticsearch solution to overhaul company location search, replacing legacy SQL-based queries and reducing search latency by 45% while enabling flexible type-ahead and fuzzy matching.
- Delivered several new features for high-throughput legacy freight brokerage systems, increasing system efficiency and successfully decoupling critical components from the "Bazooka" monolith to improve scalability.
- Created and maintained internal software libraries adopted by all engineering teams, standardizing infrastructure and automated testing practices which reduced setup time by ~4 hours/project.
- Owned the design, development, and production release of a near-real-time ETL processing system, enabling the integration of critical UPS data into Coyote's core exception tracking and spot quoting SaaS product.
- Drove standardization across Coyote Engineering by defining distributed system expectations, revamping CI/CD pipelines, documentation, and working directly with teams to ensure company-wide adoption.
- Collaborated on the design and development of a new carrier routing application, integrating a complex Machine Learning (ML) algorithm to optimize carrier routes based on preference data and partner offerings.
- Executed on a company-wide initiative for rapid security hardening, securing all external API surfaces and dependent systems against identified vulnerabilities.
Check Into Cash
Lead Software Engineer
05.2018 - 09.2019
Job overview
- Improved the full deployment lifecycle process, streamlining builds, releases, and User Acceptance Testing (UAT) processes and reducing deployment time by ~80%
- Architected and executed the refactoring of the legacy loan pre-qualification system, improving loan decision processing time by 3 seconds for all new applicants.
- Led the full-cycle development of a new document management system, integrating with DocuSign to reduce document processing time and directly enabling same-day electronic application approvals.
- Served as the key architectural stakeholder during the design and redesign of core greenfield systems, guaranteeing solutions met high requirements for performance and future scalability.
- Partnered with infrastructure teams to drive the critical organizational transition to cloud infrastructure, providing technical guidance to ensure smooth adoption of new practices.
- Led the performance, maintenance, and feature development strategy for all public and customer-facing applications, serving hundreds of thousands of end users annually.
- Acted as a technical thought leader for the custom loan management system, defining strategic new features and overseeing their seamless integration into complex existing system architectures.
Inventure IT
Senior Software Engineer
02.2018 - 05.2018
Job overview
- Instituted new development policies and standardized procedures across the team, which reduced post-release defect rates by ~20% and improved overall software product quality.
- Designed and delivered continuing technical education programs, resulting in 3 professional certifications and improved skill adoption among developers and interns.
- Collaborated directly with client stakeholders (e.g., medical professionals) to negotiate and implement complex features for a healthcare application that cataloged critical medical specimen, diagnosis, and patient history data.
- Innovated and developed a Proof of Concept (PoC) for a highly customizable kiosk and Point-of-Sale (POS) software platform, establishing a reusable technological foundation for future retail clients.
- Directed the design, development, and delivery of custom software solutions for a diverse portfolio of clients spanning multiple industries (e.g., healthcare, retail, finance), ensuring projects met high technical standards.
- Architected and delivered several small business websites on a custom-built headless CMS platform, enabling rapid deployment and maintenance for new clients.
- Maintained a significant hands-on coding contribution (~40%) while simultaneously directing team oversight, technical strategy, and successful client deliverables.
Loan By Phone
Senior Software Developer
04.2015 - 02.2018
Job overview
- Engineered and deployed a high-security system for monitoring in-flight application data for fraud, successfully integrating it with a specialist review system to mitigate financial loss.
- Led the strategic, complex migration of the core in-house loan management system to multiple third-party provider solutions, ensuring zero downtime and maintaining regulatory compliance.
- Drove the company-wide transition to New Relic for system observability, custom-authoring advanced dashboards to provide real-time monitoring of performance and reliability across all customer, loan, and decision systems.
- Innovated by designing and developing a prototype software load balancer and reverse proxy system, which was subsequently refined and utilized by all loan application traffic to handle increased volume and improve stability.
- Spearheaded the full-cycle design, development, and launch of systems supporting new flexible line of credit and installment loan products, directly expanding the company's core offering.
- Partnered with the Marketing department to enhance business intelligence by designing a custom tracking pixel and API solution, enabling detailed user experience tracking throughout the loan lifecycle.
- Contributed key development and architectural components to the redesign and re-release of car title management systems, improving regulatory compliance and operational efficiency.
Conversant Group, LLC
Principal Software Architect
12.2013 - 04.2015
Job overview
- Spearheaded high-priority, mission-critical support by rapidly diagnosing and resolving issues in custom and third-party production software running across diverse customer environments (Citrix, on-premise).
- Led the full-cycle delivery of custom applications and reports, consistently adhering to strict customer-mandated SLAs for quality and release timing.
- Owned and maintained the custom Dynamics CRM application utilized company-wide for work tracking and precise billing services.
- Served as the primary technical liaison, facilitating requirements gathering meetings with clientele and translating functional needs into clear technical requirements.
- Authored and managed all pre-sales documentation including succinct Statements of Work (SOWs), contracts, and billing statements to ensure project scope alignment.
- Standardized client handover processes by creating clear and concise documentation, release notes, and training materials for end-users.
- Managed server infrastructure (web, file storage, build/pipeline resources) supporting client deliverables and internal systems.
BenchMark Rehab Partners
Programmer Analyst
12.2011 - 12.2013
Job overview
- Spearheaded an emergency data-auditing team that programmatically identified mis-bucketed treatment plans, saving BenchMark millions of dollars in corrected fees to insurance companies.
- Led the technical development team for weboutcomes.com, a new product that was later spun into its own company and eventually sold (now utilized by WebPT).
- Designed and implemented a secure, gamified clinical outcome pain survey system, enabling the sharing of patient data with primary care physicians for improved plan of care decisions.
- Resolved critical performance bottlenecks and stability issues across mission-critical clinician systems, improving overall system reliability
- Maintained and enhanced a core third-party application (RainTree) by implementing changes using niche tools (Delphi and RTSL).
- Coordinated data support for clinicians, fulfilling requests for necessary data through existing reports or by building custom ad-hoc SQL queries.
- Developed and maintained custom software leveraging ASP.Net WebForms/MVC, Crystal Reports, and SQL Server connections.
Certification
Certified Scrum Developer
Timeline
Lead Software Engineer
Oak Street Health
03.2024 - Current
Certified Azure Developer Associate
12-2022
Senior Software Engineer
Coyote Logistics
09.2019 - 09.2023
Lead Software Engineer
Check Into Cash
05.2018 - 09.2019
Senior Software Engineer
Inventure IT
02.2018 - 05.2018
Senior Software Developer
Loan By Phone
04.2015 - 02.2018
Certified Scrum Developer
04-2014
Principal Software Architect
Conversant Group, LLC
12.2013 - 04.2015
Programmer Analyst
BenchMark Rehab Partners
12.2011 - 12.2013