Alex Myers
Carlisle
Summary
Dynamic Field Technician with Homeland Security Systems, skilled in equipment installation and professional communication. Proven track record in enhancing customer satisfaction and minimizing hazards through strict adherence to safety protocols. Adept at diagnostic testing and data collection, consistently delivering high-quality results while managing multiple projects effectively.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen ability to work under changing conditions.
Experienced with diagnosing and repairing technical issues in field settings. Utilizes problem-solving skills to ensure efficient and reliable equipment performance. Knowledge of industry best practices and safety protocols guarantees high-quality service and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Technician
Homeland Security Systems
02.2025 - 08.2025
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Worked with all types of security equipment such as cameras, motion detection, door and contacts, trip wires, emergency buttons, and other sensors.
- Worked in commercial and residential environments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
Service Manager
Couch's Campers
06.2024 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Built my own service packages to provide best service to customers at an unbeatable price.
Mail Carrier
USPS
09.2023 - 06.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Correctional Officer
Butler County Sheriff's Office
03.2023 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Security Forces Patrolman
United States Air Force, USAF
02.2017 - 02.2023
- Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Aided in the training of new Security Forces Patrolmen by sharing knowledge and best practices gained from years of experience on the job.
- Improved overall facility safety by conducting thorough inspections of perimeter fencing and security equipment regularly.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
- Utilized keen observational skills to identify potential threats or suspicious behavior, taking appropriate action as necessary.
- Assisted with the apprehension and processing of individuals involved in criminal activity, ensuring proper procedures were followed for evidence collection and detainee rights protection.
- Assisted in maintaining a safe environment by responding to emergency situations promptly and professionally.
- Enhanced security measures by conducting regular foot and vehicle patrols around the facility.
- Increased situational awareness during patrols through consistent utilization of two-way radio communication with command center staff members.
- Acted as a liaison between Security Forces personnel and civilian employees, fostering positive working relationships for collaborative problem-solving efforts.
- Developed strong communication skills while coordinating with local law enforcement agencies during joint operations.
- Supervised 6 individuals and trained on knowledge of job and assisted with on job training while keeping a safe work environment.
Education
Carlisle High School
Carlisle, OH05-2016
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Interpersonal and written communication
- Diagnostic testing
- Programming
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Alarm.com Training - March 2025
Timeline
Field Technician
Homeland Security Systems
02.2025 - 08.2025
Service Manager
Couch's Campers
06.2024 - 01.2025
Mail Carrier
USPS
09.2023 - 06.2024
Correctional Officer
Butler County Sheriff's Office
03.2023 - 08.2023
Security Forces Patrolman
United States Air Force, USAF
02.2017 - 02.2023
Carlisle High School
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