Alex Nelson
Richmond,TX
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Coordinator, Warehouse Operations
Iron Mountain Information Management Services
05.2022 - Current
- Overseer safe and efficient execution of internal projects
- Responsible for decision making related to consumers/customers, business process and logistical coordination
- Coordinates safety training, organizing work activities and directing teams to meet or exceed performance expectations for company metrics
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Used job-related software to draft and finalize written correspondence and documentation.
Class B CDL Truck Driver
Iron Mountain Information Management Services
06.2014 - 05.2022
- Maintained clean driving record, adhering to Texas laws and safety standards.
- Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
Sentinel Trainer
Iron Mountain Information Management Services
01.2019 - 05.2022
- Responsible for ensuring all compliance pieces are satisfactory for each new hire prior to their start dates
- Coached/Trained new hires on driving and safety protocols
- Ride along with new hires to demonstrate daily company tasks and oversee accurate performance
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
Route Sales Representative
Nestlé Waters Inc
09.2013 - 06.2014
- Effectively service all routed customers with pre-ordered products
- Driving between 10-30 miles and delivering on average 50-100 stops per day
- Servicing residential, retail, and commercial customers in a safe and productive manner
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
Delivery Driver
Aarons Furniture Store
06.2012 - 09.2013
- Safe handling of merchandise
- Loading, securing, delivering, and demonstrating to customers the proper use of all merchandise delivered
- Oversee returns, collections and occasionally reviewing lease agreements
- Manage customer accounts
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Associate
Fed Ex IAH World Service Center
04.2011 - 06.2012
- Organizing and processing customer orders on night shift and making sure that truck and plane departure timelines are met
- Load and unload packages and parcels on and off trucks and planes
- Communicate efficiently with ground personnel and flight crews
- Observe and practice all safety policies and procedures
- Ensure that customer and airline requirements and procedures are performed in a safe, secure, and timely manner
- Keep records of completed jobs and report any cargo discrepancies to my superiors
- Worked safely around moving machinery.
Education
High School Diploma -
Southwest High School
Houston, TX05.2010
Skills
- 10 plus years of CDL Driving
- Warehouse handling/management
- Leadership and supervisory experience in a work setting
- Onsite training and mentorship of new employees
- Teamwork and goal oriented
- Outstanding verbal and written communication skills
- Diligent in completing assigned tasks
- Strong customer rapport and able to build lasting relationships
- Ability to lift objects up to 100lbs with repetition
- Ability to operate forklift (more than 10 years’ experience)
- Proficient with standard office equipment, operating and using power hand tools
- Special Projects
- Handheld Scanners
- Warehouse Organization
- Material Handling and Moving
- Phone and Email Communication
Timeline
Coordinator, Warehouse Operations
Iron Mountain Information Management Services
05.2022 - Current
Sentinel Trainer
Iron Mountain Information Management Services
01.2019 - 05.2022
Class B CDL Truck Driver
Iron Mountain Information Management Services
06.2014 - 05.2022
Route Sales Representative
Nestlé Waters Inc
09.2013 - 06.2014
Delivery Driver
Aarons Furniture Store
06.2012 - 09.2013
Warehouse Associate
Fed Ex IAH World Service Center
04.2011 - 06.2012
High School Diploma -
Southwest High School
Similar Profiles
Lawrence AsterillaLawrence Asterilla
Senior Customer Development Advisor at Iron Mountain Information ManagementSenior Customer Development Advisor at Iron Mountain Information Management
Jeff JoanisseJeff Joanisse
Global Account Manager, Financial Services at Iron Mountain Information ManagementGlobal Account Manager, Financial Services at Iron Mountain Information Management
Daniel CramDaniel Cram
BDA TSU SITAD at Iron Mountain Information ManagementBDA TSU SITAD at Iron Mountain Information Management