Alex Nguyen
Oklahoma City,OK
Summary
Dedicated in the gaming industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills.
Overview
19
19
years of professional experience
Work History
Store Manager
ADK Management Inc
01.2019 - 01.2023
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Table Games Dealer
Grand Casino Hotel and Resorts
08.2019 - 12.2019
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Inspected table games and equipment to confirm proper function.
- Applied standard or special rules to games based on pre-agreed game rules.
Table Games Dealer
Seminole Hard Rock Hotel and Casino
04.2008 - 04.2019
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Enforced game rules to maintain fair play and avoid disputes.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored game for potential security risk to protect operation and players.
- Monitored players behavior, taking appropriate action against rule violations.
Table Games Dealer
Newcastle Gaming Center
03.2004 - 03.2008
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Learned and followed company procedures to maintain consistency and standards.
- Inspected table games and equipment to confirm proper function.
- Applied standard or special rules to games based on pre-agreed game rules.
Education
University of Oklahoma
Norman, OK05.2004
Skills
- Supply Ordering
- Shift Scheduling
- POS Systems
- Payroll Management
- Cash Management
- Friendly and Positive
- Accurate Cash Handling
- Team leadership and coaching
- Flexible Schedule
Timeline
Table Games Dealer
Grand Casino Hotel and Resorts
08.2019 - 12.2019
Store Manager
ADK Management Inc
01.2019 - 01.2023
Table Games Dealer
Seminole Hard Rock Hotel and Casino
04.2008 - 04.2019
Table Games Dealer
Newcastle Gaming Center
03.2004 - 03.2008
University of Oklahoma
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