Alex Nguyen
West Valley City,UTAH
Summary
Experienced professional at Prospect Airport Services with a strong track record in passenger assistance and customer service. Proficient in airline computer systems and skilled at multitasking to efficiently resolve customer issues, enhancing travel experiences. Possesses a friendly, positive attitude and exceptional communication skills that consistently boost customer satisfaction and business outcomes.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Service Agent
Prospect Airport Services
Salt Lake City, UT
09.2024 - Current
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
Cashier
Oh Mai Sandwich Kitchen
Salt Lake City, UT
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Highschool - Customer Services
Granger Highschool
West Valley City, UT05.2023
Skills
- Strong multitasking
- Daily reports
- Exceptional communication
- Passenger assistance
- Stress tolerance
- First aid training
- Language fluency
- Sponsorship sales
- Sales knowledge
- Sales Promotion Development
- Friendly, positive attitude
- Customer service
- Multitasking
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Decision-making
- Problem resolution
- Verbal communication
- Active listening
- Calm under pressure
Certification
First Aid
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Service Agent
Prospect Airport Services
09.2024 - Current
Cashier
Oh Mai Sandwich Kitchen
08.2023 - 02.2024
Highschool - Customer Services
Granger Highschool