Alex Niola
server
New York,US
Summary
High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly skilled experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
19
19
years of professional experience
Work History
Server.
The leopard at des Artistes
New York, NY
09.2020 - 03.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Mozzarella & Vino
New York, NY
10.2016 - 03.2020
Server
Il Gattopardo
New York, NY
05.2013 - 09.2016
Busser, Runner, Server
IL Mulino
New York, NY
03.2005 - 06.2011
Restaurant Busser
Acappella restaurant
New York, NY
02.2004 - 01.2005
Education
High School Diploma -
Experimental Aguirre Abad
EcuadorSkills
- Relationship Management
- Quality Control
- Food Station Setup
- Beverage Preparation
- Cash Handling
- Sales Techniques
- Buffet Setup and Takedown
- Food Safety Understanding
- Regulatory Compliance
- Liquor, Wine, and Food Service
- Sales Expertise
- Table Bussing
- Menu Presentation
- Dining Crew Workflow Optimization
- Effective Customer Upselling
- Table Setting Arrangements
- Supply Restocking
- Food Running
- Menu Knowledge
- Suggestive Selling
- Guest Relations Management
- Menu Memorization
- Turning Tables
- Wine Pairings
- POS Operation
- Guest Engagement
- Safe Food Handling
- Table Setting
- High-Volume Dining
- Special Dietary Requirements
- Guest Seating
- Check Payment Processing
- Point of Sale (POS) System Operations
- Positive and Professional
- Service Prioritization
- Item Promotion
Languages
Italian
Limited
Spanish
Professional
Timeline
Server.
The leopard at des Artistes
09.2020 - 03.2023
Server
Mozzarella & Vino
10.2016 - 03.2020
Server
Il Gattopardo
05.2013 - 09.2016
Busser, Runner, Server
IL Mulino
03.2005 - 06.2011
Restaurant Busser
Acappella restaurant
02.2004 - 01.2005
High School Diploma -
Experimental Aguirre Abad
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