Alex Noor
Albany,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Head Waiter/Manager
Namu Korean BBQ
2022.03 - Current
- Implemented new POS system and trained staff members on use.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Crew Member
CoreLife Eatery
2019.11 - 2020.03
- Served food while abiding by food safety regulations
- Operated Cash Register
- Fulfilled catering orders and delivered to the destination in a timely manner
- Maintained a clean and accommodating atmosphere in the guest dining room.
Crew Member
Chipotle Mexican Grill
2018.09 - 2019.10
- Operated cash register
- Served food while abiding by food safety regulations
- Maintained a clean and accommodating atmosphere
- Went above and beyond to meet customer needs and ensure satisfaction.
Education
Bachelor of Arts in English -
University at Albany
Albany, NY07.2023
Skills
- Guest Relations Management
- Customer Service Management
- Attention to Detail
- Multitasking Abilities
- POS System Operation
- Workflow Coordination
- Transactions and Cash Handling
- Decision-Making
- Hospitality service expertise
- HTML and CSS for Web Development
- Microsoft Excel
Timeline
Head Waiter/Manager
Namu Korean BBQ
2022.03 - Current
Crew Member
CoreLife Eatery
2019.11 - 2020.03
Crew Member
Chipotle Mexican Grill
2018.09 - 2019.10
Bachelor of Arts in English -
University at Albany
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