Alex Onchangu
Lino Lakes,MN
Summary
Passionate Multi-Unity Leader with over 23 years of exemplary and accomplished leadership experience in developing leaders to deliver profitability in a competitive markets using my proven methods of people, process and customer engagement optimization skills to deliver profitability in an organization.
My Guiding principles:
-Servant Leadership.
-Abundance Mentality.
-Candor.
Overview
24
24
years of professional experience
Work History
District Manager
Bath & Body Works
05.2022 - Current
- Supervised 18 locations to enforce high-quality standards of operation & customer experience.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful new store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Established a culture of continuous talent development and growth within the district.
Region Director/District Manager
Office Depot Inc
01.2005 - 08.2020
- Elevated brand awareness through targeted marketing initiatives, promotional events, and community outreach efforts.
- Conducted comprehensive audits of regional operations to identify inefficiencies, risks, or compliance issues requiring attention or intervention.
- Championed corporate social responsibility initiatives within the region to foster goodwill in local communities while demonstrating company values in action.
- Optimized territory management practices by assessing geographical coverage and realigning boundaries for maximum impact on sales results.
- Lead as many as 6 District and 110 locations as a Regional to enforce high-quality standards of operation and Customer experience.
- Developed and fostered a culture of Talent Development.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district/Region.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Lead total of 300Million book of business.
Store Manager
Home Depot
10.2000 - 12.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- lead over 68 Mil store volume with 300 employees plus.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Organizational Leadership
Harvard University
Cambridge, MA06.2022
Executive Leadership & High Performing Teams
Cornell University
Ithaca, NY02.2022
Certified Lean Six Sigma Master Black Belt.
Villanova University
Villanova, PA04.2012
Bachelor's Degree in Business Administration.
University of St. Thomas
Houston, TX2009
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Team Development
- Multi-unit management
- Operations Improvements
- Talent Acquisition
- Staff Management
Timeline
District Manager
Bath & Body Works
05.2022 - Current
Region Director/District Manager
Office Depot Inc
01.2005 - 08.2020
Store Manager
Home Depot
10.2000 - 12.2004
Organizational Leadership
Harvard University
Executive Leadership & High Performing Teams
Cornell University
Certified Lean Six Sigma Master Black Belt.
Villanova University
Bachelor's Degree in Business Administration.
University of St. Thomas