Alex Ordonez
Alhambra,CA
Summary
Dynamic and results-driven professional with over 6 years of experience in leadership, customer service, and operations management across diverse industries including food service, retail, and warehousing. Skilled in streamlining workflows, leading teams, and delivering exceptional customer experiences. Demonstrated success in improving operational efficiency and exceeding sales targets through strategic problem-solving and employee development. Possess strong transferable skills applicable to various industries.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Shabu Lin
07.2023 - 10.2024
- Led a team of 15+ front-of-house staff, ensuring efficient daily operations and consistently high levels of customer satisfaction
- Resolved guest concerns and coordinated reservations to provide a smooth and enjoyable dining experience
- Mentored and trained new staff, improving team collaboration and productivity
- Optimized staff scheduling, reducing wait times by 20%, improving operations management
- Collaborated with kitchen and management to enhance customer satisfaction, increasing positive feedback by 15%.
Restocker
Evike
01.2021 - 01.2023
- Facilitated smooth stocking operations, ensuring timely restocking of inventory
- Implemented an inventory tracking system that improved stock accuracy by 15%
- Trained new staff in stocking procedures, improving overall team performance.
Server
Kopan Ramen
01.2018 - 01.2020
- Provided personalized customer service by recommending dishes based on dietary preferences
- Upsold high-margin menu items, contributing to a 10% increase in overall sales
- Maintained readiness by restocking supplies and supporting staff during busy periods.
Server
Road to Seoul
01.2017 - 01.2019
- Applied food and beverage knowledge to enhance customer dining experiences and drive sales
- Collaborated with kitchen staff to ensure timely, accurate meal deliveries
- Provided attentive service, ensuring customers' dietary preferences and allergies were accommodated.
Stock Associate
Beauty West Services
01.2014 - 01.2017
- Monitored stock levels and updated inventory records to ensure product availability
- Enhanced team productivity by developing and implementing efficient workflows
- Adhered to safety protocols and reported any safety concerns.
Education
Associate of Arts - Fire Science
East Los Angeles College
Monterey Park, CASkills
- Restaurant Operations
- POS system operations
- Training and coaching
- Service prioritization
- Quality Control
- Staff Motivation
- Guest Relations
- Food costs
- Conflict Resolution
- Emergency Procedures
- Employee Scheduling
- Team Oversight
Timeline
Front of House Manager
Shabu Lin
07.2023 - 10.2024
Restocker
Evike
01.2021 - 01.2023
Server
Kopan Ramen
01.2018 - 01.2020
Server
Road to Seoul
01.2017 - 01.2019
Stock Associate
Beauty West Services
01.2014 - 01.2017
Associate of Arts - Fire Science
East Los Angeles College
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