Alex Orengo
Brooklyn,NY
Summary
Motivated and enthusiastic individual fueled by a deep fascination for computers and technology. Eagerly pursuing opportunities within the IT sector to kick-start my career journey. Eager to apply my technical acumen and learn-on-the-go attitude to make a valuable impact as part of a vibrant and innovative team.
Overview
7
7
years of professional experience
Work History
Dispatcher
TEI GROUP
07.2019 - Current
- Manage daily operations for 13-60 Mechanics across 200+ NYC buildings.
- Process service calls, issue work tickets, schedule service requests and supervise mechanics timely completion of elevator repairs.
- Coordinate with violations department to address Category Deficiencies, PVT, ECB and FDNY violations
- Oversee mechanic's schedules, process payroll and ensure elevator maintenance compliance.
- Collaborate with supervisor to maintain high levels of customer service.
Dispatcher
DISPATCHER, Alma Realty
10.2018 - 07.2019
- Directly manage the work schedule of 62 building superintendents that are responsible for 184 residential buildings
- Receive 25 plus daily phone calls and emails from residential tenants regarding needed repairs and maintenance in their apartments or buildings
- Collect tenant complaint, administer proper follow-up, and transcribe complaint into a work order and dispatch superintendent and/or third party vendor such as plumbers, electricians, specialized technician, roofers to address the complaint
- Schedule appointments with tenants and vendors such as exterminators, maintenance personnel to complete needed work
DISPATCHER
New York Mutual Trading
11.2016 - 10.2018
- Managed delivery routes for NY, Boston, Connecticut, and Maine using Omnitracs Roadnet.
- Ensured accurate order assembly, coordinated with drivers, and supervised dispatch operations.
- Communicated with sales to resolve delivery issues, performed inventory checks, and generated reports.
- Oversaw company-wide inventory and managed delivery equipment.
Education
Associate Degree - Computer Science
Hudson County Community College
Jersey City, NJBachelor of Technology - Computer Systems Network And Security
New York City College of Technology
Brooklyn, NY12.2023
Skills
- Proficient in AWS, Windows Server, Linux, Phyton, Cisco Packet Tracer, VM VirtualBox and Wireshark
- Experienced in MS Office Suite, S2K, AS400, Omnitracs Roadnet, MOM
- Troubleshoot printers and work phones
- Strong communication, organizational, and problem-solving abilities
- Strong communication skills
- Over 10 years of customer service experience
- Bilingual: Fluent in English and Spanish (C2 level)
Timeline
Dispatcher
TEI GROUP
07.2019 - Current
Dispatcher
DISPATCHER, Alma Realty
10.2018 - 07.2019
DISPATCHER
New York Mutual Trading
11.2016 - 10.2018
Associate Degree - Computer Science
Hudson County Community College
Bachelor of Technology - Computer Systems Network And Security
New York City College of Technology
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