Alex Orona
Woodbridge
Summary
Dynamic professional with a proven track record at Innovative Sports Management, excelling in team leadership and customer service. Skilled in problem-solving and time management, I foster positive engagement and enhance operational efficiency. Recognized for building strong customer relationships and implementing effective inventory management strategies, ensuring a seamless experience for all stakeholders.
Professional candidate with experience in sports event management, prepared for responsibilities in game operations. Skilled in accurate data recording, real-time decision-making, and maintaining concentration under pressure. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in all situations.
Demonstrates proficiency in communication, organization, and time management, valued by employers for consistency and reliability. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Highly effective at keeping facilities running smoothly with skilled diagnostics, troubleshooting and problem-solving abilities. Organized, hardworking and proactive in correcting issues early. Excellent written and verbal communication skills.
Experienced with creating engaging and enriching activities for campers. Utilizes leadership and creativity to ensure safe and enjoyable environment. Track record of effective communication and teamwork, fostering supportive and inclusive camp experience.
Overview
4
4
years of professional experience
Work History
Camp Counselor
Innovative Sports Management
06.2022 - Current
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Implemented rules and regulations to enforce discipline and compliance.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Facilities Technician
Innovative Sports Management
08.2021 - Current
- Wiped windows, glass surfaces and mirrors to give public and employee areas professional and clean appearances.
- Gathered and emptied trash.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Maintain ice surface for smooth operations when it comes to events occurring on the ice, and do repairs when needed.
- Maintain system that keeps ice cool and reporting to superiors if something is wrong so we can call in someone to repair it.
- Keeping the facility on schedule when it comes to ice cuts.
- Made sure no one was left in building and all doors are secure and locked before activating alarm at the end of the day, as well as opening the building and unlocking doors to start the day.
- Provide assistance if necessary for any issues such as theft or property damage by looking at records from security cameras,
Pro Shop Attendant
Innovative Sports Management
08.2021 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Developed strong rapport with customers by offering personalized recommendations based on their specific needs.
- Kept up-to-date on industry trends and emerging technologies in order to provide knowledgeable guidance to customers.
- Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
- Resolved customer complaints with patience and professionalism, preserving shop's reputation for excellent service.
- Managed merchandise returns and exchanges with focus on customer satisfaction, maintaining positive store image.
- Organized and maintained shop layout for optimal flow and presentation, making product selection easier for customers.
- Conducted regular stock checks to ensure availability of popular items, minimizing lost sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Manager on Duty
Innovative Sports Management
08.2021 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Scorekeeper
Innovative Sports Management
08.2021 - Current
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
- Collaborated effectively with fellow scorekeepers, sharing best practices for consistent and accurate record keeping across multiple events.
- Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
- Promoted a positive atmosphere at sporting events by maintaining professional conduct while interacting with participants and spectators.
- Helped with game and facility paperwork such as accident and misconduct reports.
- Enhanced game experience by accurately recording scores and statistics for various sports events.
- Contributed to a positive sporting environment by maintaining open lines of communication with players, coaches, and officials regarding scorekeeping matters.
- Ensured accuracy of final results by diligently verifying recorded scores against official game records.
- Maintained paper score tabulations for permanent league records.
- Maintained up-to-date knowledge of sport-specific rules and regulations, ensuring proper application during the course of scorekeeping duties.
- Increased spectator engagement through the real-time updating of scoreboard displays during sporting events.
- Interpreted game and league rules to assist with making correct calls.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Controlled game flow to maintain safe and fair environment.
Education
Associate of Arts - Criminal Justice
Northern Virginia Community College
Woodbridge, VA06-2027
High School Diploma -
Woodbridge Senior High School
Lake Ridge, VA06-2021
Skills
- Problem-solving
- Time management
- Positive engagement
- Team leadership
- Report writing
- Minor repairs
- Customer relationship building
- Stock replenishment
- POS system operation
- Customer service focus
- Task delegation
- Accurate data entry
- Quick learner
Timeline
Camp Counselor
Innovative Sports Management
06.2022 - Current
Facilities Technician
Innovative Sports Management
08.2021 - Current
Pro Shop Attendant
Innovative Sports Management
08.2021 - Current
Manager on Duty
Innovative Sports Management
08.2021 - Current
Scorekeeper
Innovative Sports Management
08.2021 - Current
Associate of Arts - Criminal Justice
Northern Virginia Community College
High School Diploma -
Woodbridge Senior High School
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