Alex Ortega
Cudahy,WI
Summary
Data-driven leader with a strong math background and expertise in pharmaceutical rebate analytics. Passionate about turning complex data into insights, streamlining processes, and empowering teams to deliver tech-enabled solutions.
Overview
9
9
years of professional experience
Work History
Associate Business Process Manager
IQVIA
11.2022 - Current
- Leads team of data analysts to provide support and ensure deliverables are met accurately and on time
- Manages various customers in the healthcare industry and provides hands-on service via reporting, data analytics, and an overall quality partnership
- Analyzes data trends to solve client challenges and provide pharmaceutical industry expertise
- Develops and implements process improvement initiatives to elevate team production
- Facilitates training sessions for staff on system enhancements to ensure compliance and accuracy
- Collaborates with IT groups to optimize system performance and process efficiencies
Business Process Analyst
IQVIA
11.2020 - 11.2022
- Documents the receipt of data to be loaded in a proprietary system for processing, and performs data reconciliation as needed
- Processes data sets of various sizes to report findings back to customers on sales, rebates, and overall product utilization
- Performs quality assurance checks on data for self and analyst peers
- Evaluates data by looking for trends and assessing the financial terms of the contracts
Client Coordinator
ManpowerGroup
07.2016 - 11.2020
- Hybrid role of data analysis, project management, and internal/external client support
- Publish Tableau dashboards to analyze weekly reports on employee headcount and provide forecast for the future headcounts
- Ad hoc reporting and data management across various internal systems
Cybersecurity Intern
ManpowerGroup
08.2019 - 12.2019
- Managed help desk inquiries from various departments to grant low enforcement access and whitelist business-necessary software
- Issued credit monitoring to the organization’s affiliates whose personal information may be at risk
- Established a thorough alignment mapped the global organization’s web needs for software filtering protocol
Education
Bachelor of Arts - Computer Science, Minor in Mathematics
Cardinal Stritch University
Milwaukee, WI05.2020
Skills
- Data Analytics
- Client Delivery Solutions
- Flexible Leadership
- Clear Communicator
- Microsoft Excel, SQL, Python, and general web page creation (HTML, CSS, Javascript)
- Detail-oriented
Timeline
Associate Business Process Manager
IQVIA
11.2022 - Current
Business Process Analyst
IQVIA
11.2020 - 11.2022
Cybersecurity Intern
ManpowerGroup
08.2019 - 12.2019
Client Coordinator
ManpowerGroup
07.2016 - 11.2020
Bachelor of Arts - Computer Science, Minor in Mathematics
Cardinal Stritch University
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