Alex Ortiz

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Tested vehicle components and systems to identify issues.
• Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
• Increased customer satisfaction by providing timely and accurate estimates for repair costs.

• Conduct routine maintenance, as needed, such as fluid level checks, tire rotations, brake pad replacement, or oil changes

• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.

•Replaced damaged, missing, or defective parts with new and refurbished components.

•Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.

•Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

•Changed, rotated, and balanced tires on different types of vehicles.

•Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

•Performed safety and emissions inspections.

Used specialized tools to detect leaks in gas and refrigerant systems..

•Measured depth of current tire tread and educated customers about dangers of low tread.

• Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
• Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
• Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
• Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.