Alex Ortiz
Apache Junction,AZ
Summary
Hardworking Inventory Specialist bringing 3 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.
Professional sales representative with comprehensive experience in building and maintaining client relationships. Strong focus on team collaboration and achieving measurable results, adapting to shifting priorities with ease. Skilled in lead generation, account management, and closing deals. Known for reliability, effective communication, and strategic problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Phoenix, AZ
12.2025 - Current
- Developed and maintained relationships with key accounts to drive sales growth.
- Executed strategic outreach campaigns utilizing CRM tools to identify new customer opportunities.
- Collaborated with cross-functional teams to ensure seamless order processing and fulfillment.
- Analyzed market trends and competitor activity to inform sales strategies and enhance product offerings.
- Managed customer inquiries and resolved issues promptly, enhancing overall satisfaction rates.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
ICS
Boot Barn Holdings Inc.
Mesa, AZ
12.2022 - 01.2025
- Stocked designated items on shelves, end caps and displays.
- Created and enforced detailed organization processes to increase quality and service standards.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Sales Associate
Boot Barn
Mesa, AZ
05.2019 - 12.2022
- Set and achieved company-defined sales goals which increased sales expectations.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Fielded customer complaints and facilitated negotiations, resolved issues, and reached mutual conclusions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Stayed current on company offerings and industry trends.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ12-2022
Skills
- Heavy Lifting
- Purchase Order Review
- Merchandise Collection
- Auditing Supplies
- Stocking and Organization
- Inventory Coordination
- Environmental Policy
- Issue and Conflict Resolution
- Staff Management
- Customer relationship building
- Goal-oriented mindset
- CRM proficiency
- Client retention strategies
- Territory management
- Customer service
- Adept multi-tasker
Certification
- [Level 1 and 2 WSET (WINES)]-2025 & 2026
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
12.2025 - Current
ICS
Boot Barn Holdings Inc.
12.2022 - 01.2025
Sales Associate
Boot Barn
05.2019 - 12.2022
Bachelor of Science - Business Administration
Grand Canyon University