Summary
Overview
Work History
Education
Skills
Accomplishments
front end associate of the month
Languages
Timeline

Alex Ortiz Godinez

Bismarck,North Dakota

Summary

Dynamic and dependable professional with extensive customer service experience at Walmart. Recognized for exceptional cash handling accuracy and a strong work ethic, fostering positive relationships that enhance customer loyalty. Adept at conflict resolution and team collaboration, consistently contributing to a seamless shopping experience and operational efficiency.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cart Associate

Walmart
10.2023 - Current
  • Maintained clear walkways and entrances, ensuring safe accessibility for all customers and employees.
  • Streamlined workflow processes by organizing collected carts into neat rows for ease of access.
  • Reduced wait times for shoppers by consistently maintaining an adequate supply of carts in designated areas.
  • Collaborated with fellow associates to ensure efficient coverage of cart retrieval duties throughout the day.

Host

Charras and Tequila
11.2021 - 10.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

High School Diploma -

Legacy High School, Bismarck, ND
05-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Staff training
  • Refund handling
  • Empathy and patience
  • Honest and dependable

Accomplishments

  • Achieved employee of the month of october by completing all assigned tasks/ jobs like cary outs and customer service skills with accuracy and efficiency.

front end associate of the month

i received an award for giving an excellent attitude and outstanding customer service. i also help out at every front end department when needed.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cashier - Walmart
10.2023 - Current
Cart Associate - Walmart
10.2023 - Current
Host - Charras and Tequila
11.2021 - 10.2023
Legacy High School - High School Diploma,

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Alex Ortiz Godinez