Alex Oshana
Berlin,CT
Summary
Self-motivated and quality-driven professional passionate about the safe and effective use of healthcare technology, healthcare facility operations & financial stability, patient wellbeing, high-value data management, quality improvement strategies, and cost saving initiatives. Recognized for growing healthcare technology through optimal preventive and remedial maintenance at hospitals, clinics, and in the field. Extensive experience in team and departmental management leadership. Forward-thinking Manager analytical in approaching industry problems. Confidently tackles complex issues with solution-oriented mindset. Works great with technical and non-technical personnel on end-to-end development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BIOMEDICAL ENGINEER
Capital i-Contractor
03.2022 - Current
- Provide technical, professional support for Biomedical Engineering departments - Veteran Affairs (VA) medical centers, VISN-23 HTM program.
- Developed products to operate medical hardware and software used in completion of diverse experiments.
- Resolved data and recorded discrepancies with actionable corrective solutions.
- Conducted capital asset and infrastructure planning for medical equipment starting with concept and ending in implementation.
- Managed cohesive, searchable database with obtained information, experimental characteristics and observations, as well as recommended actions and initiative plans.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
FIELD SERVICE ENGINEERRobotics
Globus Medical
06.2020 - 03.2022
- Interfaced with internal & external customers to coordinate, plan, implement, maintain, technical support and product issues. Investigated and troubleshot product service issues weekly.
- Investigated and troubleshot 7 product service issues weekly..
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Installed and repaired equipment on clients' premises.
- Scheduled service calls according to customer location and urgency of need.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Collaborated with engineering teams during product development phases
- Tested equipment performance and demonstrated operation and servicing best practices.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Kept abreast of industry advancements by attending relevant training workshops and conferences, incorporating learned knowledge into daily work processes.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
RESIDENT REGIONAL MANAGER (Clinical Engineering)
Texas Medical Center-Memorial Herman System
05.2020 - 06.2020
- Responsible for 11 site manager, 58 clinical engineering and accounts within the region.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Supervised 11 locations to enforce high-quality standards of operation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Generated financial and operational reports to assist management with business strategy.
NEW ENGLAND FIELD ENGINEER MANAGER, EQUIPMENT PARTS & SERVICES
ALPHA SOURCE MDSAP ISO 13485
01.2014 - 01.2020
- Leveraged the regional strategy by successfully expanding the service territory in resolving product issues and performing quality assurance for 60+ customers monthly.
- Managed team in troubleshooting efforts that alleviated errors.
- Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Led engineering teams to successfully complete projects on time and within budget.
- Streamlined communication between team members, resulting in improved collaboration and faster problem resolution.
- Optimized resource allocation through diligent planning and effective management of available resources.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
CLINICAL / BIOMEDICAL ENGINEERING CONSULTANT
Hospitals across New England
01.2011 - 01.2014
- Acted as 'Voice of the Customer' by partnering with hospitals, doctors and clinics to identify their needs in regards to state medical system costs.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Onboarded and managed new client accounts to boost retention rates.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collected, arranged, and input information into database system.
CLINICAL ENGINEERING MANAGER
ST. VINCENTS MEDICAL CENTER
01.2007 - 01.2011
- Liaison between technical and administrative departments to hospitals, clinical engineering department, team deployment, and regulatory compliance.
- Supervised and mentored [5] engineers in conducting targeted experiments and gathering data.
Education
Bachelor of Science - Electronics Engineering
Ward College
New Jersey06.2000
Associate of Science - Bio-Medical Engineering
Springfield Technical Community College
Springfield, MA06.2000
Skills
- Strategic Planning
- Customer-Analytical Problem Solution
- Policy Development
- Administration & Documentation
- Leadership-Performance Goals
- Healthcare Management
- Rules & Codes
- Data Analytics
- Solution Implementation
- Cross-Functional Communication
- Project Management
- Innovation and Creativity
- Multitasking Abilities
- Task Prioritization
- Project Management
- Team Management
- Procedure optimization
- Cross-Functional Collaboration
- Production Support
- Root cause identification
- Contract Administration
- Product Development
- Analytical Thinking
- Procedure optimization
- Cross-Functional Communication
- Cross-Functional Collaboration
- Production Support
- Innovation and Creativity
- Multitasking Abilities
- Task Prioritization
Certification
SCRUM MASTER Certification
Associations
- New England Society of Clinical Engineering (NESCE)
- The Association for the Advancement of Medical Instrumentation (AAMI)
Technical Summary
- Microsoft Office Suite 2016
- Microsoft NT
- VPN
- PACs
- Dicom
- Networking
- Troubleshooting
Personal Information
Title: Field Service Manager-United States
Timeline
BIOMEDICAL ENGINEER
Capital i-Contractor
03.2022 - Current
FIELD SERVICE ENGINEERRobotics
Globus Medical
06.2020 - 03.2022
RESIDENT REGIONAL MANAGER (Clinical Engineering)
Texas Medical Center-Memorial Herman System
05.2020 - 06.2020
NEW ENGLAND FIELD ENGINEER MANAGER, EQUIPMENT PARTS & SERVICES
ALPHA SOURCE MDSAP ISO 13485
01.2014 - 01.2020
CLINICAL / BIOMEDICAL ENGINEERING CONSULTANT
Hospitals across New England
01.2011 - 01.2014
CLINICAL ENGINEERING MANAGER
ST. VINCENTS MEDICAL CENTER
01.2007 - 01.2011
Bachelor of Science - Electronics Engineering
Ward College
Associate of Science - Bio-Medical Engineering
Springfield Technical Community College
SCRUM MASTER Certification
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