Alex Padilla
Delta,CO
Summary
Bilingual customer service professional with experience in fast-paced call center environments. Skilled in managing high volumes of inbound and outbound calls while providing excellent service and resolving customer concerns with patience and professionalism. A dependable team player who brings a positive attitude and a strong work ethic to every interaction.
Overview
5
5
years of professional experience
Work History
Clinic Office Clerk
Delta Health
Delta , CO
03.2024 - Current
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Assisted in scheduling appointments and reminder calls.
- Delivered helpful and kind customer service to patients, maintaining composure in stressful situations to maximize patient satisfaction.
Hospital Concierge
Delta Health
Delta, CO
04.2023 - 03.2024
- Assisted with check-in procedures for appointments and walk in procedures.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Acknowledged and greeted patients entering or leaving building, promoting pleasant environment.
Communications Specialist
Cedar Point Health
Montrose, CO
08.2022 - 04.2023
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
Patient Access Scheduler
Grand River Hospital
Rifle, CO
02.2022 - 06.2022
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Facilitated communication between physicians' offices and other departments in the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
Service Advisor
Berthod Motors
Glenwood Springs, CO
11.2020 - 02.2022
- Assisted customers with service inquiries and appointment scheduling.
- Explained vehicle maintenance services and recommended necessary repairs.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Delta High School
Delta, CO05.2018
Skills
- Customer Service
- Hospitality
- Conflict Resolution
- Maintaining Composure
- HIPAA compliance
- Patient scheduling
Timeline
Clinic Office Clerk
Delta Health
03.2024 - Current
Hospital Concierge
Delta Health
04.2023 - 03.2024
Communications Specialist
Cedar Point Health
08.2022 - 04.2023
Patient Access Scheduler
Grand River Hospital
02.2022 - 06.2022
Service Advisor
Berthod Motors
11.2020 - 02.2022
Bachelor of Science - Psychology
Liberty University
High School Diploma -
Delta High School
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