Alex Park
Carrollton,TX
Summary
Customer-focused Hotel Front Desk Receptionist known for delivering high productivity and efficiently completing tasks. Possess specialized skills in check-in/check-out processes, reservation management, and guest service optimization; excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Fairfield Inn & Suites Fort Worth/Fossil Creek
Fort Worth, TX
09.2023 - Current
- Coordinated daily operations, including check-ins and check-outs, room assignments, and special requests from guests.
- Handled telephone inquiries regarding the availability of rooms, prices, and facilities, directing calls accordingly.
- I greeted guests upon arrival, answered their inquiries, and provided information about the hotel's services.
- Responded to customer complaints and addressed issues promptly and professionally.
Education
High School Diploma -
Hebron High School
Carrollton, TX06-2024
BBA -
The University of Texas at Dallas
Richardson, TXSkills
- Room management
- Guest relations
- Booking systems
- Conflict resolution
- Check-in procedures
- Customer service
Volunteer
Teacher Assistant
New Song Church
- Developed positive relationships with students to promote a safe learning environment.
- Assisted teachers in preparing and organizing materials for classroom activities.
- Maintained discipline in the classroom by monitoring student behavior.
Room Service
Carrollton Regional Medical Center
- Helped organize and clean rooms for people going into surgery.
- Assisted other departments when needed, such as the Room Service Runner, during peak hours.
Timeline
Hotel Front Desk Receptionist
Fairfield Inn & Suites Fort Worth/Fossil Creek
09.2023 - Current
High School Diploma -
Hebron High School
BBA -
The University of Texas at Dallas
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