Alex Parker
Salisbury,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Buffalo Wild Wings
06.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Stocker
Food Lion
11.2007 - 06.2013
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Consistently lifted materials weighing as much as 70 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Education
Associate of Arts - General Studies
Wor-Wic Community College
Salisbury, MD05.2009
Skills
- Shift Coverage
- Money Handling
- Staff Management
- Merchandising
- Overseeing Employees
- Customer Relations
- Directing Team Members
- Improve Performance
- Reviewing Performance
- Managing Multiple Priorities
Timeline
Assistant Manager
Buffalo Wild Wings
06.2013 - Current
Stocker
Food Lion
11.2007 - 06.2013
Associate of Arts - General Studies
Wor-Wic Community College