Alex Paul
TX
Summary
An accomplished professional with 10+ years of experience in health care management and administration. Experienced in the development, implementation and management of facility policies and procedures. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Office Manager
Southern Oaks Dental Care
02.2024 - Current
- Establish and implement effective workplace procedures.
- Ensure policies and best practices are up to industry standards and government regulations.
- Supervise daily office operations such as clinic flow and time-keeping.
- Monitor the inventory of office supplies and re-order as necessary.
- Interact with patients and address their complaints.
- Coordinate regular staff meetings and performance reviews.
- Treatment plan coordinating.
- Phone operations and patient scheduling.
- Orthodontia financial planning.
- Collaborate with the dentists and orthodontists to develop business strategies and patient services.
- Front end management to include balancing the petty cash, allocating funds to accounts, verifying funds at the end of the day, and making bank deposits.
- Managed staff size of 15.
Business Office Supervisor
Advanced Cardiovascular Specialists
05.2019 - 02.2024
- Management of the medical record and scheduling department of a high volume (300-350+ patients a day)/8 physician, 4+ NP, plus testing clinic.
- Collaborate with the physicians and upper management Ito develop business strategies and patient services.
- Evaluate provider, imaging, and nuclear medicine schedules to correct any mistakes that were made during scheduling.
- Maintain medical and staff records.
- Coordinate regular meetings and performance reviews.
- Interview, onboard, and train incoming new hires.
- Evaluate staff performance.
- Ensure time-keeping is accurate for employees.
- Establish and enforce office procedures.
- Delegate daily and weekly tasks/ goals.
- Communicate with people with various levels of medical knowledge in both written and verbal forms.
- Completion of medication refills.
- Completion all prior authorization requirements and appeals.
- Work all patient assistant applications and find grants/funding as needed.
- Ensure patients all have appropriate labs drawn for medications they are taking.
- REMS management for required medications.
- Pharmaceutical Representative Management- Manage all drug and sales reps into our schedules to see the physicians and providers.
- Operator -answering phones, routing calls to appropriate personnel, taking messages for others.
- Deescalating phone calls for upset patients.
- Medical Records- Process incoming faxes into appropriate filing boxes whether needing to be examined by a nurse or not. File documents properly into charts.
- CT/CTA Ordering- Gather all required documents, authorization, labs, pre-hydration orders. Send orders to appropriate imaging location.
- Scheduling-Proficient in new patient scheduling, established patient, imaging, nuclear medicine, and surgical clearance appointments.
- New Patient Coordinator- Process all incoming referrals to make sure we are in-network, have all required documents for referral, schedule said patient, contact referring office for any further required information for referral.
- Holter and Event Monitors- Bill and place holter and event monitors on patients.
- Rooming Patients-abstract charts, update medication and allergy lists, check all vitals, perform ekgs as required.
- CPT coding entry.
- Receiving consults for hospital patients and paging the on-call physician.
- Training- Have trained multiple individuals on how to do the above tasks as well.
- Insurance verification
- Prior authorizations for things such as ct scans and hospital admissions.
Pharmacy Technician
Christus St. Elizabeth Hospital
04.2015 - 07.2019
- Made IV antibiotics, TPNs, pediatric dosing medications, etc. in a sterile environment.
- Filled all anesthesia carts, floor medication Pyxis machines, and assisted in medication ordering.
- Medical reconciliation on all admitted patients.
Education
Bachelor of Science - Healthcare Administration
Lamar University
Beaumont, TXSkills
- Group practice management
- Staff training, motivation and development
- Restructuring
- Problem resolution ability
- Policy development and implementation
- Organizational skills
- Multi-task Management
- Team Player
- Exceptional interpersonal skills
- Proficient In EMRs such as GEMMS, Eclinical Works, and OpenDental
- Medicare and Medicaid regulations
- Microsoft Word, Excel, PowerPoint and Outlook
- Service Quality Improvement
- Human Resource
- Customer Service
- Office Administration
- Organizational Skills
Timeline
Office Manager
Southern Oaks Dental Care
02.2024 - Current
Business Office Supervisor
Advanced Cardiovascular Specialists
05.2019 - 02.2024
Pharmacy Technician
Christus St. Elizabeth Hospital
04.2015 - 07.2019
Bachelor of Science - Healthcare Administration
Lamar University
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