ALEX PEARSON
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Facility Assistant Manager
Peterson Family Wellness Center
10.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity levels.
- Enhanced customer satisfaction by addressing concerns promptly and ensuring a clean, safe environment for patrons.
- Maintained high safety standards with routine inspections, identifying potential hazards, and addressing them proactively.
- Served as the primary point of contact for external partners, representing the facility in a polished, professional manner at all times.
- Oversaw maintenance activities to keep equipment functioning optimally while minimizing downtime for repairs.
- Improved facility efficiency by implementing new management strategies and optimizing staff schedules.
- Handled conflict resolution issues within the team effectively while maintaining professionalism in all interactions with staff members.
- Managed emergency response protocols, ensuring swift action was taken during critical situations to protect patrons and employees alike.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Maintained facility grounds, equipment, and safety compliance.
- Reviewed and oversaw construction and renovation projects.
Housekeeper
The Cobblestone Inn
06.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Assistant Manager
UPS Store
02.2022 - 05.2023
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sorter/Data Entry Clerk
CDS Global
03.2018 - 02.2020
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Provided technical support to production personnel.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Followed data entry protocols, rules and regulations.
Sales Floor Team Member
Shopko
02.2016 - 01.2018
- Greet customers, describe merchandise, answer questions, prepare merchandise, inventory stock, clean shelves.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
Dollar General
01.2016 - 02.2017
- Cashier, stocked and organized merchandise, helped customers, cleaned floors/bathrooms.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Team Member
Hy-Vee
04.2015 - 12.2015
- Stocked shelves, bagged groceries, carried groceries, cleaned floors, cashier.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
Education
Diploma -
Harlan Community High School
Harlan, IA05.2015
Skills
- Cost reduction
- Employee scheduling
- Work order management
- Team motivation
- Sales reporting
- Money handling
- Customer service and satisfaction
- Sales strategies
- Team development
- Asset Management
- Planning and scheduling
- Emergency Preparedness
- Employee Hiring
- Performance Evaluation
- Team Leadership
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Laundry Management
- Chemical Handling
Languages
English
Full Professional
Timeline
Facility Assistant Manager
Peterson Family Wellness Center
10.2023 - Current
Housekeeper
The Cobblestone Inn
06.2023 - 10.2023
Assistant Manager
UPS Store
02.2022 - 05.2023
Sorter/Data Entry Clerk
CDS Global
03.2018 - 02.2020
Sales Floor Team Member
Shopko
02.2016 - 01.2018
Sales Associate
Dollar General
01.2016 - 02.2017
Team Member
Hy-Vee
04.2015 - 12.2015
Diploma -
Harlan Community High School
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