Alex Peavey
Central Florida Area
Summary
Experienced retail manager with 14+ years in leadership, team building, and operations. Proven track record of increasing sales, managing high-performing teams, and implementing process improvements. Proficient in software testing, project management, and enhancing customer experience. Dedicated to promoting accountability, authenticity, and continuous learning.
Overview
15
15
years of professional experience
Work History
Owner / Operator
Collectors Dept LLC
03.2021 - Current
- Managed daily operations, ensuring efficient workflow across all business functions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw inventory management, optimizing stock levels and reducing excess waste.
- Established customer service protocols, enhancing client satisfaction and retention rates.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Store Manager
Zumiez
10.2010 - 11.2024
- Promoted 6 achieving Store Managers role in 7 years.
- Led daily store operations, ensuring excellent customer service and team performance.
- Developed and implemented training programs to enhance staff skills and product knowledge.
- Maintained visual merchandising standards, aligning with brand guidelines to enhance customer experience.
- Key Responsibilities & Achievements:
- Directed operations for multiple store locations; analyzed trends and audit reports to optimize performance
- Led a team of 20+ associates; created and implemented development plans and training initiatives
- Conducted regular performance reviews, providing constructive feedback to support employee development.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Spearheaded software testing and rollout in a live retail environment; provided feedback to development teams
- Built cross-functional collaboration strategies to improve efficiency and lower costs
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategic partnerships with distribution centers and external delivery companies
Education
Associate of Arts - Business Administration And Management
Polk State College
Lakeland, Fl01-2026
High School Diploma -
Lake Gibson Senior High School
05-2011
Skills
- Microsoft Office Suite
- POS & Inventory Systems
- CRM and Data Analytics Tools
- Social Media Platforms
- Software Testing & QA Tools
- Documentation and reporting
- Operations management
- Hiring
- Business planning
- Staff training and development
- Inventory management
CORE COMPETENCIES
- Leadership & Team Building (14+ yrs)
- Retail Operations & Planogram Design (14 yrs)
- Project Management & Execution (6 yrs)
- Software Testing & Launch (6 yrs)
- Data-Driven Decision Making
- Event, Business & Social Media Marketing (8 yrs)
- Strong Written & Verbal Communication
- Inventory & Loss Prevention Analysis (6 yrs)
ADDITIONAL NOTES
- Available for relocation
- Committed to team development and operational excellence
- Passionate about driving culture, performance, and innovation
Timeline
Owner / Operator
Collectors Dept LLC
03.2021 - Current
Store Manager
Zumiez
10.2010 - 11.2024
Associate of Arts - Business Administration And Management
Polk State College
High School Diploma -
Lake Gibson Senior High School
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