Alex Pena
Houston,TX
Summary
Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.
Overview
16
16
years of professional experience
Work History
Property Manager
VSC Management
Houston, TX
12.2014 - 01.2025
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Recommended clarifications and changes in program policies to director of property management.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared detailed budgets and financial reports for properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Compiled and conveyed operational and financial data to regional manager.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed all maintenance requests from tenants in a timely manner.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Property Manager
Tarantino Properties
Houston, TX
03.2009 - 12.2014
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared detailed budgets and financial reports for properties.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Managed all maintenance requests from tenants in a timely manner.
Education
GED -
Houston Community College
Houston, TX07-1999
Skills
- Business development
- Skilled multi-tasker
- Tenant and eviction laws
- Exceptional oral and written communication skills
- Customer service-focused
- Staff management
- Software utilization
- Accounting operations
- Contract negotiation
- Administrative support
- Eviction procedures
- Property management expertise
- Lease administration
- Marketing and advertising
Timeline
Property Manager
VSC Management
12.2014 - 01.2025
Property Manager
Tarantino Properties
03.2009 - 12.2014
GED -
Houston Community College
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