Alex Perrine
Lees Summit,Missouri
Summary
Knowledgeable Cybersecurity Analyst with strong foundation in cybersecurity threat analysis and risk mitigation. Successfully identified and resolved vulnerabilities in complex systems, ensuring highest standards of data protection. Demonstrated expertise in network security and incident response, consistently maintaining secure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst I
Oracle
06.2022 - Current
- Responded to security events and threats from alerting, escalations, and other sources.
- Coordinated with cross-functional teams to develop and implement effective cybersecurity controls and measures.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
- Reduced false positive alerts in security monitoring systems by fine-tuning detection parameters, enhancing operational efficiency.
- Effectively communicated as an incident responder to executives, shareholders, clients, and peers to minimize impact of threats.
- Recommend improvements in security systems and procedures.
Help Desk Technician I
ISPN
03.2022 - 06.2022
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Social Media Specialist (Contract Position)
MagiCare
09.2021 - 10.2021
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Customer Retention Specialist
Full Potential Solutions
08.2020 - 02.2021
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Streamlined communication channels for increased efficiency in addressing customer concerns.
- Contributed to company growth by upselling additional products and services during support interactions.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
Education
Bachelor of Science - Cybersecurity
Central Methodist University
Fayette12-2022
Skills
- SIEM management
- Incident Response
- Regulatory Compliance
- Developing security plans
- Intrusion Detection
- Problem-solving aptitude
- Vulnerability Analysis
- Reporting and documentation
- Cybersecurity frameworks
- Protecting networks
Certification
- CompTIA Certification Security +
- ISC2 Certified in Cybersecurity
- Oracle Cloud Infrastructure 2023 Certified Foundations Associate
Timeline
Cybersecurity Analyst I
Oracle
06.2022 - Current
Help Desk Technician I
ISPN
03.2022 - 06.2022
Social Media Specialist (Contract Position)
MagiCare
09.2021 - 10.2021
Customer Retention Specialist
Full Potential Solutions
08.2020 - 02.2021
- CompTIA Certification Security +
- ISC2 Certified in Cybersecurity
- Oracle Cloud Infrastructure 2023 Certified Foundations Associate
Bachelor of Science - Cybersecurity
Central Methodist University
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