Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Phelps

Indianapolis,IN

Summary

I've worked across several fields over the years working in freight and sales, excelling mostly in customer service & facility management.

Overview

10
10
years of professional experience

Work History

Night Security Guard

Hannah Commons
01.2024 - 10.2024
  • Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
  • Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
  • Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
  • Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.

Call Agent

Travel + Leisure
10.2022 - 06.2023
  • Monitored call volume, call length and other related metrics and consistently met objectives.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Connected callers with appropriate professional, department, or business.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.

Facility Clerk

Indy Parks And Recreation
06.2018 - 09.2022
  • Set up and broke down meeting rooms for events.
  • Reported building issues to building management to reduce safety concerns.
  • Secured records and storage to comply with filing and indexing procedures.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.

Freight Team Associate

Sears
02.2018 - 05.2018
  • Loaded and unloaded trucks.
  • Scanned items on arrival and departure to create accurate tracking records.
  • Operated pallet jacks and forklifts to move freight and load trucks.
  • Kept loading & work areas neat and tidy by removing paper, trash and debris and sweeping floors.

Sales Support Associate

ARS Rescue Rooter
01.2017 - 11.2017
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Cashier

Krogers Grocery Store
08.2016 - 12.2016
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Family Dollar
06.2014 - 06.2016
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Seminole High Scool
Seminole, FL
06-2014

Skills

  • Crisis Response
  • Crime Prevention
  • Incident Response
  • Incident Management
  • Product restocking
  • Customer Service
  • Product Recommendations
  • HVAC knowledge
  • Work order processing
  • Scheduling Coordination
  • Quality Control
  • Call center experience
  • Interpersonal Skills

Languages

English
Native or Bilingual

Timeline

Night Security Guard

Hannah Commons
01.2024 - 10.2024

Call Agent

Travel + Leisure
10.2022 - 06.2023

Facility Clerk

Indy Parks And Recreation
06.2018 - 09.2022

Freight Team Associate

Sears
02.2018 - 05.2018

Sales Support Associate

ARS Rescue Rooter
01.2017 - 11.2017

Cashier

Krogers Grocery Store
08.2016 - 12.2016

Cashier

Family Dollar
06.2014 - 06.2016

High School Diploma -

Seminole High Scool

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Alex Phelps