Alex Phelps
Indianapolis,IN
Summary
I've worked across several fields over the years working in freight and sales, excelling mostly in customer service & facility management.
Overview
10
10
years of professional experience
Work History
Night Security Guard
Hannah Commons
01.2024 - 10.2024
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
Call Agent
Travel + Leisure
10.2022 - 06.2023
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Connected callers with appropriate professional, department, or business.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
Facility Clerk
Indy Parks And Recreation
06.2018 - 09.2022
- Set up and broke down meeting rooms for events.
- Reported building issues to building management to reduce safety concerns.
- Secured records and storage to comply with filing and indexing procedures.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
Freight Team Associate
Sears
02.2018 - 05.2018
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Kept loading & work areas neat and tidy by removing paper, trash and debris and sweeping floors.
Sales Support Associate
ARS Rescue Rooter
01.2017 - 11.2017
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Assisted sellers with platform requirements for renewals and upgrades.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Cashier
Krogers Grocery Store
08.2016 - 12.2016
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Family Dollar
06.2014 - 06.2016
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Seminole High Scool
Seminole, FL06-2014
Skills
- Crisis Response
- Crime Prevention
- Incident Response
- Incident Management
- Product restocking
- Customer Service
- Product Recommendations
- HVAC knowledge
- Work order processing
- Scheduling Coordination
- Quality Control
- Call center experience
- Interpersonal Skills
Languages
English
Native or Bilingual
Timeline
Night Security Guard
Hannah Commons
01.2024 - 10.2024
Call Agent
Travel + Leisure
10.2022 - 06.2023
Facility Clerk
Indy Parks And Recreation
06.2018 - 09.2022
Freight Team Associate
Sears
02.2018 - 05.2018
Sales Support Associate
ARS Rescue Rooter
01.2017 - 11.2017
Cashier
Krogers Grocery Store
08.2016 - 12.2016
Cashier
Family Dollar
06.2014 - 06.2016
High School Diploma -
Seminole High Scool
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