Alex Photiou
Oxon Hill,MD
Summary
Focused Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 15+ years of progressive experience in the automotive field.
Overview
14
14
years of professional experience
Work History
Parts Manager
DARCARS Honda
10.2020 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in Honda automobiles.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Parts Associate
Sheehy Honda Alexandria
08.2013 - 03.2020
- Maintained clean and neat parts counter and sales floor.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Adhered to company guidelines for performance and compliance.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Was top grossing counter person every full year during employment.
Tier 2 Technical Support Specialist
TRG Customer Solutions
03.2010 - 08.2013
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Centereach High School
Centereach, NY06.2003
Skills
- Staff Training
- Stock management
- Returns processing
- Customer Relations
- Management
- Returns Processing
- Operations Management
- Inventory Management
- Ordering Parts
- Staff Management
- Returns Processing
- Improving customer satisfaction
Timeline
Parts Manager
DARCARS Honda
10.2020 - Current
Parts Associate
Sheehy Honda Alexandria
08.2013 - 03.2020
Tier 2 Technical Support Specialist
TRG Customer Solutions
03.2010 - 08.2013
High School Diploma -
Centereach High School
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