Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Pickett

Cypress,TX

Summary

Dynamic Office Support Specialist with proven expertise in network issue resolution and exceptional customer service at Clubessential. Adept at diagnosing technical problems and enhancing client satisfaction through effective solutions. Recognized for critical thinking and collaboration skills, successfully escalating issues to ensure seamless operations and improved support outcomes.

Overview

6
6
years of professional experience

Work History

Office Support Specialist

Clubessential
01.2024 - Current
  • Troubleshot and resolved IT issues including DNS configurations, printer malfunctions, and network connectivity problems.
  • Provided Level 1 support for Clubessential products, diagnosing client issues and offering effective solutions.
  • Managed incoming support inquiries via phone, voicemail, and email to ensure timely issue resolution.
  • Actively listened to client needs, assessed requirements, and delivered value-added solutions to enhance customer satisfaction.
  • Accurately documented client interactions and technical support activities in the CRM for future follow-up.
  • Identified critical issues and escalated them to higher-level support teams as needed.

Perishable Rep

H-E-B
02.2023 - 12.2023
  • Provided ongoing coaching and mentorship to team members, supporting their professional development within the organization.
  • Addressed customer inquiries promptly, using extensive knowledge of perishable products to provide accurate information and recommendations.
  • Stayed informed about industry trends and consumer preferences, adjusting product offerings to meet shifting demands.
  • Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.

Repair Technician

Joe the Handyman
05.2021 - 02.2023
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
  • Inspected and tested, repaired and refurbished products for proper operation.

Retail Sales Associate

Bike Barn
03.2019 - 04.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Cybersecurity And Information Assurance – B.S - Cyber Security

Western Governors University
Salt Lake City, UT
09-2026

Skills

  • Network Issue Resolution
  • Customer service
  • Technical documentation
  • Critical thinking
  • Team collaboration
  • Network security
  • Technical support

Timeline

Office Support Specialist

Clubessential
01.2024 - Current

Perishable Rep

H-E-B
02.2023 - 12.2023

Repair Technician

Joe the Handyman
05.2021 - 02.2023

Retail Sales Associate

Bike Barn
03.2019 - 04.2021

Cybersecurity And Information Assurance – B.S - Cyber Security

Western Governors University

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Alex Pickett