Alex Pierce
Elmira,NY
Summary
Committed Law Enforcement Officer skilled in maintaining order by enforcing rules and regulations in a jail setting. I handle difficult and high-pressure situations with sound judgment and reasoned thinking.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Schuyler County, New York
106 10th St. Watkins Glen, Ny 14891
12.2022 - Current
- Book new inmates into facility and process inmates for release.
- Observe and supervise inmates throughout visits, meal time, recreation, phone calls, and showers.
- Complete intake paperwork, fingerprints, and searches.
- Escort inmates to and from cells, court, hospitals, and medical appointments.
- Track inmates through head counts, visitor logs, and scheduled activities.
- Assist in the development of procedures and policies to maintain peace and order in facility.
- Interview inmates to obtain information after incidents.
- Search cells of inmates to identify and confiscate contraband and other prohibited items.
- Build rapport with staff and inmates to keep institution safe and secure.
Associate
Kalec Funeral Home
705 E Church St. Elmira, NY 14901
01.2018 - Current
- Greet family and offer assistance if needed.
- Utilize customer feedback to improve issues within the workplace.
- Ensure funeral mass, and procession go smoothly.
- Families are taken care of with compassionate care.
Customer Service Team Leader
Wegmans
1100 Clemens Center Parkway Elmira, NY 14901
09.2013 - 02.2023
- Had regular team meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve it.
- Provided incredible customer service to internal and external customers.
- Attracted customers to items by answering questions and suggesting information about products and services.
- Trained and supervised team of customer service representatives in providing incredible customer service to customers.
- Educated employees on strategies for handling difficult customers and challenging situations.
- Maintained clean, well stocked, and organized store while night managing.
Security Officer
Xtra Security
1005 Walnut St. Elmira, NY 14901
08.2022 - 12.2022
- Followed company, and businesses procedures and calmly and promptly escorted non-compliant individuals out of area.
- Gathered information, identified, and implemented resolution, planned how to handle the incident. Called Lawenforecment if needed.
- Reported suspicious activities and persons to team, or law enforcement.
- Greeted guests professionally and courteously.
- Conducted regular patrols of busy areas to spot and control security concerns.
- Worked multiple events for WGI, Tags, and the First Arena.
Education
Regents Diploma -
Elmira High School
Elmira, NY06.2015
Technical Certificate - Criminal Justice
GST Boces
Elmira, NY05.2015
Timeline
Correctional Officer
Schuyler County, New York
12.2022 - Current
Security Officer
Xtra Security
08.2022 - 12.2022
Associate
Kalec Funeral Home
01.2018 - Current
Customer Service Team Leader
Wegmans
09.2013 - 02.2023
Regents Diploma -
Elmira High School
Technical Certificate - Criminal Justice
GST Boces