Alex Ponce
Brooklyn,NY
Overview
5
5
years of professional experience
Work History
Server
Cuerno
09.2025 - Current
- Maintained cleanliness and organization of dining area and service stations.
- Implemented feedback from management to improve service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Babbo
11.2024 - 06.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Eataly NYC Flatiron
03.2022 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on menu items and service standards.
- Provided detailed menu knowledge to enhance guest dining experiences.
- Processed transactions accurately using point-of-sale systems.
- Assisted in inventory management by tracking stock levels and supplies.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Busser
Eataly NYC Flatiron
07.2020 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Supported team members with additional tasks, promoting a positive work environment.
Skills
- Strong work ethic
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Suggestive selling
- Allergy awareness
- Beverage preparation
- Table setting knowledge
- Upselling techniques
Timeline
Server
Cuerno
09.2025 - Current
Server
Babbo
11.2024 - 06.2025
Server
Eataly NYC Flatiron
03.2022 - 09.2024
Busser
Eataly NYC Flatiron
07.2020 - 03.2022