Alex Porras
Miami,FL
Summary
Bilingual (English/Spanish) IT and cybersecurity student with hands-on experience in business operations, client service, and technology support. Skilled in troubleshooting, installing software, and managing systems in both Windows and Linux environments. Organized, dependable, and eager to contribute to team success through hard work and attention to detail. Seeking an entry-level position in IT or cybersecurity to apply technical and interpersonal skills in a dynamic, professional setting.
Overview
3
3
years of professional experience
Work History
System Administrator
Acrylines
Miami, FL
10.2022 - Current
- - Delivered personalized solutions and excellent customer service to increase client satisfaction.
- - Built strategic partnerships to expand the business and attract repeat customers.
- - Managed resources efficiently to reduce costs and improve profit margins.
- - Oversaw day-to-day operations including tech needs, inventory, and client outreach.
- Provided technical support to staff and resolved hardware issues promptly.
- Implemented software installations and upgrades across user workstations.
- Conducted regular backups and disaster recovery planning for data integrity.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Configured and maintained system hardware, software and network components.
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL05.2026
Associate of Science - Cybersecurity
Miami Dade College
Miami, FL06.2023
Skills
- Technical Skills:
- - Programming: Java, C, basic Python
- - Operating Systems: Windows, macOS, Linux
- - Software: Microsoft Office Suite (Word, Excel), AutoCAD
- - Networking: Basic server configuration, cybersecurity fundamentals
- - Tools: Software installation, system troubleshooting
- Professional Skills:
- - Customer Service
- - Strong communication
- - Team collaboration
- - Detail-oriented and organized
- Technical support
- Customer service
- Network troubleshooting
- Software installation
- Effective communication
- Web security
- Scripting languages
- System updates
- Windows 95/98/2000/XP/XP pro/nt
- System upgrades
- Desktop troubleshooting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
System Administrator
Acrylines
10.2022 - Current
Bachelor of Arts - Computer Science
Florida International University
Associate of Science - Cybersecurity
Miami Dade College
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