Summary
Overview
Work History
Skills
Timeline
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Alex Pourtash

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet client expectations & company goals.

Overview

4
4
years of professional experience

Work History

Project Manager

Mediaura / ONYX Design
05.2021 - 12.2022
  • Planned, designed, and scheduled phases for large projects.
  • Worked directly with clients to ensure all requests & expectations were being met in a timely manner.
  • Conducted multiple rounds of Quality Assurance per phase of each project to catch any errors made along the way.
  • Drafted & provided billing contracts per client depending on scope of individual project / monthly agreement.
  • Guided projects from creation to finish while maintaining client expectations throughout.
  • Managed first round hiring for developers, including resume screening and email interviews.

Quality Assurance / Technical Support

ClickUp
01.2020 - 12.2020
  • Provide technical support and answer any advanced questions to clients using multiple different platforms.
  • Head of an internal tooling project to help quality of life updates for the ClickUp support team. Worked closely with newly hired developers to add new features to our internal platform to keep up with the product platform.
  • Designed and managed the customer-facing portion, as well as the CRM back-end side of the SOC2 security compliance project.
  • Regularly create video documentation on more advanced topics of the platform for the Customer Support department.

Technical Support

Sendlane
02.2019 - 01.2020
  • Handle support queue solo for entire shifts
    Able to tackle odd jobs in a small start up while maintaining excellent support
  • Chosen to work closely with head of the partners department on integrations and communicating with other platforms
  • Work directly with developers involving API projects and documentation


Skills

  • Familiar with front-end development & database languages
  • Extensive knowledge of both Shopify & Wordpress backend
  • Deep understanding of best practices & capabilities of multiple project management platforms

Timeline

Project Manager

Mediaura / ONYX Design
05.2021 - 12.2022

Quality Assurance / Technical Support

ClickUp
01.2020 - 12.2020

Technical Support

Sendlane
02.2019 - 01.2020

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Alex Pourtash