Alex Pulido
North Hollywood,CA
Summary
Accomplished and goal-driven Relationship Manager offering more than 6 years’ extensive experience with management, and tactical business leadership. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions- oriented approach while driving business growth, profitability, and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Heartland Payment Systems
03.2022 - Current
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base
- Managed a portfolio of business clients by building relationships and providing financial advice with a focus on client experience and risk management
Delivery Operations Manager
Stachs
03.2021 - 03.2022
- Business development to increase growth, followed by staffing to support it.
- Record and analyze data to look for patterns in employee behaviors, consumer behaviors, and inventory movements. From data findings, implement changes for improvements as necessary.
- Experience in planning and managing multiple cross-functional projects.
- Manage a group of 55-60 delivery drivers.
Department Manager
H&M
09.2018 - 03.2021
- Increased loyalty program by 30%
- Evaluate and manage the performance of your Department team members; give regular feedback, execute dialogues, development plans and follow-ups and take actions to improve performance and develop your team
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Skills
- Leadership, critical thinking and problem solving
- Professionalism and strong work ethic
- Oral and written communications skills
- Employee development
- Customer relationship management
- Budgeting and forecasting
Timeline
Relationship Manager
Heartland Payment Systems
03.2022 - Current
Delivery Operations Manager
Stachs
03.2021 - 03.2022
Department Manager
H&M
09.2018 - 03.2021