Alex Ramon
New York
Summary
A dedicated professional with a proven track record of delivering exceptional guest experiences while optimizing operational efficiency. Recognized for building strong, collaborative relationships within teams to achieve shared goals and provide seamless service. Skilled in leveraging social media to boost engagement and brand visibility, driving overall business success. Detail-oriented, adaptable, and committed to maintaining the highest standards of service excellence. I bring enthusiasm, flexibility, and extensive hospitality expertise to any dynamic team environment.
Overview
6
6
years of professional experience
Work History
Hostess
Momofuku
New York, NY
08.2025 - 02.2026
- Greeted and seated guests, ensuring positive first impressions and efficient flow of restaurant operations.
- Managed reservation system, optimizing seating arrangements for maximum capacity and guest satisfaction.
- Trained new host staff on procedures and customer service standards, fostering a welcoming environment.
Hostess
Portale
01.2024 - 06.2024
- Equipped at using booking systems like Seven Rooms and Open Table.
- Responsible for restaurant ambiance including but not limited to lighting, sound and customer comfortability.
- Book and manage reservations for upcoming clients.
- Strong Phone Etiquette and ability to multitask
Social Media Manager
La Estrella Home Care
01.2020 - 01.2024
- Increased engagement by incorporating interesting and informative content.
- Tracked social media analytics to demonstrate success of each platform, approach, and campaigns.
- Created high quality content, including text, images, and videos.
- Researched emerging trends that enhanced social media activity and brand presence.
Education
Bachelor of Science (B.S.) - Journalism
St. John's University
New York, New York12-2025
Skills
- Familiarity using POS systems
- Competent in using Microsoft Suite Systems
- Ability to provide excellent service, handle complaints, and ensure guest satisfaction
- Sales experience
- Clear verbal and written communication skills for interacting with guests and colleagues
- Managing reservations, appointments, and scheduling for guests or events
- Juggling multiple responsibilities such as answering phones, greeting guests, and managing social media accounts simultaneously
LANGUAGE
Spanish
Conversational
Timeline
Hostess
Momofuku
08.2025 - 02.2026
Hostess
Portale
01.2024 - 06.2024
Social Media Manager
La Estrella Home Care
01.2020 - 01.2024
Bachelor of Science (B.S.) - Journalism
St. John's University